Service Advisor

DriveX Mobility Pvt Ltd.; Bengaluru; On-site; INR 279,000 - 502,000; Full time

Job summary

A vehicle service company in Bengaluru seeks a Two-Wheeler Service Advisor to liaise with customers and the service department. The role requires understanding customer needs, coordinating repairs, and ensuring high satisfaction levels. Ideal candidates must have strong communication skills and experience in two-wheeler service. Responsibilities include greeting customers, explaining service processes, and maintaining service records, focusing on quality delivery and performance targets.

Qualifications

• 6-20 years of experience in two-wheeler service or customer handling roles.
• Strong knowledge of two-wheeler components and servicing procedures.
• Good interpersonal skills and a professional appearance.
• Excellent communication and interpersonal skills.
• Good organizational and problem-solving abilities.
• Customer-oriented attitude with a professional appearance.
• Basic computer knowledge (MS Office, DMS systems).

Responsibilities

• Greet customers and understand their service needs.
• Coordinate with technicians for diagnosis and repairs.
• Ensure quality of service before vehicle delivery.
• Coordinate with technicians for diagnosis and repair requirements.
• Update customers about the service progress and any additional work required.
• Carry out final inspection and ensure the quality of service before delivery.
• Conduct service follow-ups and handle post-service complaints if any.
• Promote additional services, accessories, and service packages.
• Maintain accurate service records and documentation.
• Meet daily/weekly service targets and contribute to overall service center performance.

Skills

Customer-oriented attitude

Excellent communication skills

Organizational abilities

Problem-solving skills

Customer service

MS Office

DMS systems

Education

High school diploma or equivalent

ITI/Diploma in Automobile Engineering

Tools

MS Office

DMS systems

Job description

The Two-Wheeler Service Advisor acts as the key point of contact between customers and the service department. This role involves understanding customer concerns, suggesting appropriate services, coordinating with the technical team, and ensuring timely delivery of serviced vehicles. The advisor is also responsible for maintaining high levels of customer satisfaction and loyalty.

Key Responsibilities:

• Greet customers professionally and understand their service needs.
  
• Explain the service process, estimated cost, and time required.
  
• Open job cards accurately and ensure all customer complaints are recorded.
  
• Coordinate with technicians for diagnosis and repair requirements.
  
• Update customers about the service progress and any additional work required.
  
• Carry out final inspection and ensure the quality of service before delivery.
  
• Conduct service follow-ups and handle post-service complaints if any.
  
• Promote additional services, accessories, and service packages.
  
• Maintain accurate service records and documentation.
  
• Meet daily/weekly service targets and contribute to overall service center performance.
  

Requirements

Required Skills and Qualifications:

• High school diploma or equivalent; ITI/Diploma in Automobile Engineering preferred.
  
• 6-20 years of experience in two-wheeler service or customer handling roles.
  
• Strong knowledge of two-wheeler components and servicing procedures.
  
• Excellent communication and interpersonal skills.
  
• Good organizational and problem-solving abilities.
  
• Customer-oriented attitude with a professional appearance.
  
• Basic computer knowledge (MS Office, DMS systems).