Automobile Service Advisor

Chambal Motocorp Llp; Sirohi; On-site; INR 300,000 - 420,000; Full time

Job summary

Chambal Motocorp Llp in India is seeking a dedicated After-Sales Service Executive to uphold exceptional customer support and timely resolution of queries. You will manage warranty claims and technical issues, address customer complaints professionally, and build strong client relationships by understanding their needs and offering personalized solutions.

Regular CSAT feedback will guide service improvements and require collaboration with internal teams to resolve complex automotive service

Qualifications

• Provide exceptional after-sales service support to customers, ensuring timely resolution of their queries and concerns.
• Manage warranty claims, technical issues, and customer complaints in a professional manner.
• Develop strong relationships with clients by understanding their needs and preferences, providing personalized solutions.
• Monitor client satisfaction through CSAT feedback mechanisms to identify areas for improvement.
• Collaborate with internal teams to resolve complex issues related to automobile services.

Responsibilities

• Provide exceptional after-sales service support to customers, ensuring timely resolution of their queries and concerns.
• Manage warranty claims, technical issues, and customer complaints in a professional manner.
• Develop strong relationships with clients by understanding their needs and preferences, providing personalized solutions.
• Monitor client satisfaction through regular CSAT feedback mechanisms to identify areas for improvement.
• Collaborate with internal teams to resolve complex issues related to automobiles services.

Job description

Roles and Responsibilities

• Provide exceptional after-sales service support to customers, ensuring timely resolution of their queries and concerns.
  
• Manage warranty claims, technical issues, and customer complaints in a professional manner.
  
• Develop strong relationships with clients by understanding their needs and preferences, providing personalized solutions.
  
• Monitor client satisfaction through regular feedback mechanisms like CSAT (Customer Satisfaction Index) to identify areas for improvement.
  
• Collaborate with internal teams to resolve complex issues related to automobiles services.