Service Advisor (Senior)

Haritash Group; Agra District; Sur place; INR 250 000 - 360 000; Plein temps

Résumé du poste

Haritash Mobility in India is seeking a Service Advisor to provide professional customer handling throughout the vehicle service process, understand customer requirements, and prepare accurate job cards and estimates.

You will coordinate with technicians and parts teams, explain required repairs and costs, obtain customer approvals, monitor progress, and ensure timely delivery with high customer satisfaction.

Qualifications

• 1-3 years of experience as a Service Advisor in an automobile dealership/workshop preferred.
• Freshers with relevant automobile/service knowledge may also be considered.
• Basic knowledge of automobile systems, servicing and repair processes.
• Working knowledge of DMS/CRM and MS Office.

Responsabilités

• Welcome customers and understand their vehicle service/repair requirements.
• Conduct initial vehicle inspection and prepare accurate Job Cards.
• Explain required repairs, maintenance, parts and estimated costs to customers.
• Obtain customer approval before carrying out additional jobs.
• Coordinate with technicians, workshop controllers and parts teams for timely repair.
• Monitor vehicle repair progress and provide regular updates to customers.
• Ensure all work is completed as per OEM standards and company processes.
• Prepare and explain final invoices to customers.
• Ensure timely and accurate vehicle delivery.
• Handle customer complaints and resolve service-related concerns professionally.
• Promote Periodic Maintenance, Value-Added Services, Accessories and other after-sales opportunities.
• Maintain accurate customer and vehicle records in DMS/CRM.
• Conduct service follow-ups and encourage repeat visits.
• Achieve assigned service revenue, labour and customer satisfaction targets.
• Ensure compliance with OEM policies, safety standards and SOPs.

Connaissances

Automobile & Technical Knowledge

Communication & Negotiation

Service Sales & Upselling

Problem Solving

CRM / DMS & Documentation

Outils

DMS/CRM

MS Office

Description du poste

Who we are?
At HaritasH Mobility , we are redefining mobility by engineering a circular economy ecosystem built on efficiency, sustainability, and customer focus. Guided by transparency, trust, and meaningful engagement, we create smarter, eco-aligned mobility solutions that deliver exceptional experiences to every guest.
What do we do?
We offer an integrated suite of mobility services across the complete vehicle lifecycle - including new car sales, rentals, certified pre-owned vehicles, and authorized end-of-life scrapping. Each offering is designed to provide a seamless, convenient, and customer-first experience.

Job Description - Service Advisor

Company: Haritash Mobility
Department: Service / After-Sales
Designation: Service Advisor
Experience: 7-10 Years
Industry: Automobile Dealership

Job Purpose

To provide professional customer handling throughout the vehicle service process, understand customer requirements, prepare accurate job cards and estimates, coordinate with the workshop team, and ensure timely vehicle delivery with high customer satisfaction.

Key Responsibilities

• Welcome customers and understand their vehicle service/repair requirements.
• Conduct initial vehicle inspection and prepare accurate Job Cards.
• Explain required repairs, maintenance, parts and estimated costs to customers.
• Obtain customer approval before carrying out additional jobs.
• Coordinate with technicians, workshop controllers and parts teams for timely repair.
• Monitor vehicle repair progress and provide regular updates to customers.
• Ensure all work is completed as per OEM standards and company processes.
• Prepare and explain final invoices to customers.
• Ensure timely and accurate vehicle delivery.
• Handle customer complaints and resolve service-related concerns professionally.Promote Periodic Maintenance, Value-Added Services, Accessories and other after-sales opportunities.
• Maintain accurate customer and vehicle records in DMS/CRM.
• Conduct service follow-ups and encourage repeat visits.
• Achieve assigned service revenue, labour and customer satisfaction targets.
• Ensure compliance with OEM policies, safety standards and SOPs.

Required Qualifications

• 1-3 years of experience as a Service Advisor in an automobile dealership/workshop preferred.
• Freshers with relevant automobile/service knowledge may also be considered.
• Basic knowledge of automobile systems, servicing and repair processes.
• Working knowledge of DMS/CRM and MS Office.

Key Skills

• Automobile & Technical Knowledge
• Communication & Negotiation
• Service Sales & Upselling
• Problem Solving
• CRM / DMS & Documentation

Ideal Candidate Profile

A customer-focused and technically oriented professional who can effectively understand customer requirements, coordinate workshop operations, generate service revenue and ensure timely delivery with excellent customer satisfaction.