Associate - Inside Sales

Delhivery; Chandigarh, Bengaluru; On-site; INR 360,000 - 540,000; Full time

Job summary

Delhivery in Chandigarh is seeking an Inside Sales Associate responsible for generating leads, connecting with prospective customers, understanding requirements and converting opportunities into business. The role requires strong verbal and written communication, ability to handle a high volume of outbound calls, and proficiency with MS Excel/Google Sheets and CRM tools.

Freshers with 0-6 years of experience are welcome.

Qualifications

• Excellent verbal and written communication skills.
• Strong persuasion, negotiation, and follow-up abilities.
• Ability to handle high-volume outbound calls.
• Willingness to learn and grow in a fast-paced environment.
• Basic proficiency with MS Excel/Google Sheets and CRM tools.

Responsibilities

• Generate and qualify leads through calls, emails, and online channels.
• Connect with prospective customers and understand their business requirements.
• Conduct product/service pitches and handle customer queries.
• Follow up with leads and maintain a healthy sales pipeline.
• Convert qualified leads into customers and achieve monthly sales targets.
• Maintain accurate customer and lead information in CRM/trackers.
• Coordinate with internal teams for onboarding and smooth customer activation.
• Build strong customer relationships and ensure a positive experience.
• Track sales performance and share regular updates with the reporting manager.

Skills

Strong communication

Persuasion

Follow-up skills

Target oriented

Learning attitude

Tools

MS Excel

Google Sheets

CRM tools

Job description

Role Overview

We are looking for a Inside Sales Associate who will be responsible for generating leads, connecting with prospective customers, understanding their requirements, and converting opportunities into business. The role requires strong communication, persuasion, and follow-up skills.

Key Responsibilities

• Generate and qualify leads through calls, emails, and online channels.
• Connect with prospective customers and understand their business requirements.
• Conduct product/service pitches and handle customer queries.
• Follow up with leads and maintain a healthy sales pipeline.
• Convert qualified leads into customers and achieve monthly sales targets.
• Maintain accurate customer and lead information in CRM/trackers.
• Coordinate with internal teams for onboarding and smooth customer activation.
• Build strong customer relationships and ensure a positive experience.
• Track sales performance and share regular updates with the reporting manager.

Requirements

• 0-6 years of experience in Inside Sales, Telesales, Business Development, or Customer Acquisition.
• Freshers with strong communication and sales aptitude can also be considered.
• Excellent verbal and written communication skills.
• Comfortable making a high volume of outbound calls.
• Strong persuasion, negotiation, and follow-up skills.
• Target-oriented with a strong willingness to learn and grow.
• Basic knowledge of MS Excel/Google Sheets and CRM tools.