Associate Customer Support Call Center

Kaabil; Mumbai; On-site; INR 300,000 - 400,000; Full time

Job summary

Kaabil is looking for customer service professionals in Mumbai, Maharashtra. Candidates should possess good customer service skills and be able to communicate effectively in English and regional languages.

This role is ideal for fresh graduates who are passionate about serving customers, can multitask, and are open to working in rotational shifts. Enthusiasm and readiness to learn are key attributes for success.

Qualifications

• Good customer service skills required.
• Passionate about serving customers.
• Open to work in rotational shifts.

Skills

Customer service skills

Verbal communication (English)

Active listening

Multitasking

Basic communication (Hindi, regional)

Education

HSC cleared

Graduate (fresher)

Job description

Applicant’s Specifications & Qualification:

• Good customer service skills
• Good verbal communication(English)
• Passionate towards serving the customer and displays high levels of customer obsession
• Open to work in rotational shifts
• Candidate must be HSC cleared

1. Graduates as fresher.(All Sem Marksheets and Passing Certificate, required for onboarding)
2. Should possess basic communication skills in English, Hindi & good in regional language.
3. Active listening (e.g., recognizing and addressing Customer objectives and needs, probing for information, minimizing repetition, reflective listening, etc.)
4. General customer service and “soft” skills
5. Multitasking (e.g., simultaneous screen navigation, talk & type, anticipating upcoming screen/data elements for next item in conversation, etc)
6. Experience with PC concepts and usage
7. Adequate typing skills