Customer Service Representative

QEval; Vadodara; On-site; INR 201,000 - 290,000; Full time

Benefits offered by this job

Transportation allowance

Canteen subsidy

Night shift allowance

Attendance bonus

Health insurance

Tuition reimbursement

Job summary

Etech Global Services, LLC in Vadodara, Gujarat, is seeking a customer support professional to assist customers enrolled in courses. You will handle calls and emails, gather details, and resolve inquiries following set guidelines.

You’ll also update tickets and coordinate with other departments to ensure smooth service delivery. We value adaptability, strong written and spoken English, fast typing, and a professional demeanor.

Qualifications

• Any stream 12th Standard pass out or any stream Graduate or Post Graduate with 18 years age, plus excellent oral & written communication.

Responsibilities

• Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
• Respond to multiple calls or emails; gather and verify required information as appropriate.
• Understand customer's reason to contact and attempt to provide solution following the specified guidelines.
• Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
• Gather all required information while working on customer's reason to contact and update tickets based on the communication or elevate the same to concerned department.
• Obtain all required information and relay the same to other departments as per the protocol.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.

Skills

Excellent communication

Typing speed

Multi-tasking

MS Office

Customer service

Attention to detail

Team collaboration

Adaptability

Professional demeanor

Education

12th pass

Graduate

Postgraduate

Tools

Microsoft Office

Email

Job description

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement

Essential Responsibilities:

• Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
• Respond to multiple calls or emails; gather and verify required information as appropriate.
• Understand customer's reason to contact and attempt to provide solution following the specified guidelines.
• Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
• Gather all required information while working on customer's reason to contact and update tickets based on the communication or elevate the same to concerned department.
• Obtain all required information and relay the same to other departments as per the protocol.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.

We expect you to:

• Be Flexible in working hours which is a must.
• Comfort with and knowledge of how to use Microsoft Office, email etc.
• Excellent oral and written communication skills with superior typing speed;
• An unerring attention to detail;
• The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
• A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
• The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
• Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.

Qualification Required:

• Any stream 12th Standard pass out / any stream Graduate / Post Graduate with 18 year's age along with Excellent Oral & Written Communication skills can apply