Customer Service Representative

Etech Global Services; Gandhinagar; On-site; INR 167,400 - 279,000; Full time

Job summary

A leading outsourcing company in Gujarat is seeking candidates for an entry-level position. Responsibilities include handling customer inquiries through calls and emails, gathering necessary information, and providing solutions. Ideal candidates should have a graduate background or have completed their 12th Standard, and possess excellent communication and multi-tasking skills. Full-time employment with flexible working hours is expected.

Qualifications

• Excellent oral and written communication skills with superior typing speed.
• Experience working collaboratively in a team environment.
• Ability to handle multiple tasks while responding to customers.

Responsibilities

• Handle calls with inquiries related to products or services.
• Gather and verify information to assist customers.
• Update tickets based on customer communication and relay information as needed.

Skills

Excellent Oral & Written Communication skills

Attention to detail

Multi-tasking

Professional demeanor

Team collaboration

Education

Graduate or equivalent

12th Standard pass

Tools

Microsoft Office

Email

Job description

• Handle calls with inquiries related to product or services used by customers in timely manner.
• Respond to multiple calls or emails; gather and verify required information as appropriate.
• Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
• Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
• Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escape the same to concerned department.
• Obtain all required information and relay the same to other departments as per the protocol.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.

What We Expect You to Have:

• Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
• Be Flexible in working hours which is a must.
• Comfort with and knowledge of how to use Microsoft Office, email etc.
• Excellent oral and written communication skills with superior typing speed;
• An unerring attention to detail;
• The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
• A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
• The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
• Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.

Seniority level

Entry level

Employment type

Full-time

Industries

Outsourcing and Offshoring Consulting