Customer Support Executive_ visakhapatnam

Cognizant; Visakhapatnam; In loco; INR 260.000 - 420.000; Tempo pieno

Vantaggi offerti da questo lavoro

Training & development

Career growth opportunities

Global exposure

Descrizione del lavoro

Cognizant in Visakhapatnam invites fresh graduates with strong English communication and a customer-first mindset to join our Customer Service team. You will handle inbound/outbound calls, resolve queries, and document interactions while working in a dynamic, 24x7 environment across geographies.

Immediate joiners are encouraged, with comprehensive training provided. Eligibility includes graduation or post-graduation completion and the ability to work in shifts.

Competenze

• Fresh graduates with excellent English communication.
• 0–11 months of experience considered.
• Graduation or Postgraduation completed.
• Experience in content moderation or BPO is a plus.

Mansioni

• Handle inbound and outbound customer calls.
• Communicate clearly in English as required.
• Document interactions and update records accurately.
• Provide timely resolutions and customer satisfaction.

Conoscenze

English proficiency

Communication skills

Customer service

Formazione

Graduation / Postgraduation

Descrizione del lavoro

Role & responsibilities

We are hiring enthusiastic, career-oriented Freshers. This opportunity is ideal for graduates who possess excellent communication skills in English, are passionate about delivering exceptional customer experiences, and are eager to build a successful career in the customer service industry.

The ideal candidate should be confident in interacting with customers over phone calls, demonstrate strong listening and problem-solving skills, and maintain a customer-first approach while always upholding professionalism. Since the role involves supporting customers from diverse regions, the ability to communicate effectively in whenever required is mandatory.

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General Guidelines :

• Registrations will be processed on a first-come, first-served basis.
• Participation is limited to the first 350 eligible candidates reporting between 09:00 AM and 11:00 AM.
• Personal laptops, tablets, or other electronic devices are not permitted during the interview process.
• Candidates are advised to carry a mobile charger, as the assessment and interview process may continue throughout the day.
• We are specifically looking for fresh graduates with outstanding communication skills and a customer-centric mindset.
• Applicants must have completed their Graduation or Postgraduation. Candidates currently pursuing any degree, certification, or educational program are not eligible.
• The role operates in a 24x7 work environment, primarily supporting customers across different geographies, including US customers. Candidates must be willing to work in rotational shifts and rotational week-offs.
• Candidates who can join immediately are highly encouraged to apply, as immediate availability will be considered an advantage.

Candidates must bring required documents:

• Two copies of their updated resume.
• A valid Government-issued photo ID proof.
• Original and photocopies of educational certificates and marksheets.

Eligibility Criteria:

• Freshers are welcome to apply
• 0 -11 Month of experience considered only, more than 11 not suitable.
• Any internship experience, customer service exposure, or BPO experience will be an added advantage.
• Experience in Content Moderation will be considered a plus.
• Excellent spoken English is mandatory.
• Strong communication skills in English are mandatory.
• Ability to read, write, understand, and communicate fluently in both English is a key requirement for this role.
• Strong listening, interpersonal, and communication skills.
• Ability to engage in professional and fluent customer conversations.
• Customer-focused mindset with strong problem-solving capabilities.
• Basic computer knowledge and a willingness to learn new processes and technologies.

Key Responsibilities:

• Handle inbound and/or outbound customer calls professionally.
• Communicate clearly, confidently, and effectively with customers in English, as required.
• Read, comprehend, and respond accurately to customer queries, process documents, emails, and system updates in both languages.
• Understand customer concerns, analyze issues, and provide timely resolutions.
• Deliver high-quality customer service while ensuring customer satisfaction.
• Accurately document customer interactions and update records in the system.

Candidates must possess:

• Excellent verbal communication skills in English.
• Ability to read, write, speak, and understand English fluently.
• Strong listening and comprehension skills to effectively understand customer concerns and provide appropriate resolutions.
• Ability to communicate professionally with customers across different regions and backgrounds.
• Confidence in handling customer conversations, documenting interactions, and interpreting information in both languages.

Preferred Candidate Profile

• Excellent verbal and written communication skills in English.
• Strong command of grammar, comprehension, and professional communication in both languages.
• Strong customer service orientation and customer-handling skills.
• Professional attitude, positive work ethic, and customer-first mindset.

Why Join Us?

• Excellent opportunity to kick-start your career in the Customer Support industry.
• Comprehensive training and professional development programs.
• Attractive career growth and advancement opportunities.
• Dynamic, inclusive, and collaborative work environment.
• Exposure to global customer interactions and industry best practices.
• Opportunity to enhance communication, customer service, and problem-solving skills while working with a leading organization.