Manager Training

Startek (Aegis Customer Support Services Pvt. Ltd.); Khordha; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Startek (Aegis Customer Support Services Pvt. Ltd.) is seeking an experienced L&D professional to lead training programs from planning through execution, aligning initiatives with business objectives.

You will drive TNA, design impactful trainings, and partner with cross-functional teams to ensure measurable outcomes. The role also oversees LMS operations, generates reports, and ensures adherence to company policies.

Qualifications

• 5-10 years of experience in Learning & Development or a related field.
• Strong understanding of Training Analysis, Training Delivery, Training Management, TNA/TNI concepts.
• Excellent communication skills for working with cross-functional teams across various levels within the organization.

Responsibilities

• Manage training programs from planning to execution, ensuring effective delivery and impact on business objectives.
• Conduct Training Needs Analysis (TNA) and develop Training Needs Identification (TNI) to inform program development.
• Collaborate with stakeholders to design, deliver, and evaluate product and process trainings that meet organizational goals.
• Oversee LMS operations, including user management, reporting, and analytics to optimize training effectiveness.
• Ensure compliance with company policies and procedures related to training coordination.

Skills

Training program management

Training Needs Analysis (TNA)

LMS administration

Stakeholder collaboration

Compliance and policy adherence

Job description

Roles and Responsibilities

• Manage training programs from planning to execution, ensuring effective delivery and impact on business objectives.
• Conduct Training Needs Analysis (TNA) and develop Training Needs Identification (TNI) to inform program development.
• Collaborate with stakeholders to design, deliver, and evaluate product and process trainings that meet organizational goals.
• Oversee LMS operations, including user management, reporting, and analytics to optimize training effectiveness.
• Ensure compliance with company policies and procedures related to training coordination.

Desired Candidate Profile

• 5-10 years of experience in Learning & Development or a related field.
• Strong understanding of Training Analysis, Training Delivery, Training Management, TNA/TNI concepts.
• Excellent communication skills for working with cross-functional teams across various levels within the organization.

Required Exp:

2 Years of Manager Training experience in a contact center.

Need Immediate joiner