Assistant Manager- Soft Services- Bangalore

Starcrest India; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Starcrest India invites applications for the role of Assistant Facility Manager – Soft Services in Bengaluru. You will oversee daily facility and soft services operations at client sites, coordinating supervision, schedules, and performance to ensure high-quality housekeeping and site hygiene.

The role requires strong FM and operations management, with emphasis on preventive maintenance, safety, and reporting.

Qualifications

• Experience in managing soft services at multi-site or large facilities.
• Experience leading teams and coordinating shifts to ensure service delivery excellence.
• Knowledge of preventive maintenance practices for soft services, planning schedules and monitoring compliance.
• Experience in integrated FM, housekeeping, or soft services operations in commercial/corporate/industrial environments.
• On-site Bengaluru work, English communication; local languages advantageous.
• Strong analytical and reporting skills; comfortable with digital FM tools and MS Office.
• Graduate degree/diploma in FM or related field; certifications in FM or safety standards are beneficial.

Responsibilities

• Oversee daily facility and soft services operations at client sites in Bengaluru.
• Manage supervisory staff, coordinate service schedules, monitor performance against standards.
• Prepare and review reports; track resource utilization and budgets for soft services.
• Support audits and inspections; roll out digital tools for facility and operations management.
• Train and motivate on-ground teams; enforce standard operating procedures.

Skills

Facilities Operations

FM skills

Operations Management

Supervisory Skills

Preventive Maintenance

Integrated Facility Management

English Communication

MS Office & Digital Tools

Education

Graduate degree or diploma in Facility Management/Operations/Hospitality

Professional FM or quality/safety certifications

Tools

MS Office

Facility Management Software

Job description

Role Description:

The Assistant Facility Manager – Soft Services will oversee daily facility and soft services operations at client sites in Bengaluru, ensuring consistent delivery of high-quality housekeeping, support services, and overall site hygiene and maintenance. This is a full-time, on-site role responsible for managing supervisory staff, coordinating service schedules, monitoring performance against defined standards, and driving continuous improvement in service delivery. The position involves close coordination with clients, vendors, and internal teams to address operational issues, implement preventive maintenance and housekeeping plans, and ensure compliance with safety, quality, and regulatory requirements. The manager will prepare and review reports, track resource utilization, manage budgets related to soft services, and support audits and inspections. The role also includes training and motivating on-ground teams, enforcing standard operating procedures, and supporting the rollout of digital tools for facility and operations management.

Qualifications

• Candidates should possess strong Facilities Operations and Facility Management (FM) skills, with experience managing soft services at multi-site or large facilities.
• Candidates should possess robust Operations Management and Supervisory Skills to lead teams, coordinate shifts, and ensure service delivery excellence.
• Candidates should possess knowledge of Preventive Maintenance practices relevant to soft services, including planning schedules and monitoring compliance.
• Relevant experience in Integrated Facility Management, housekeeping, or soft services operations, preferably in commercial, corporate, or industrial environments.
• Ability to work on-site in Bengaluru, collaborate with clients and vendors, and communicate clear in English; proficiency in local languages is an advantage.
• Strong analytical and reporting skills, comfort with MS Office and digital facility management tools, and an orientation toward process improvement and safety compliance.
• Graduate degree or diploma in Facility Management, Operations, Hospitality, or a related field is preferred; professional certifications in FM or quality/safety standards are beneficial.