Facility Executive

Randstad; Bengaluru; On-site; INR 600,000 - 750,000; Full time

Job summary

Randstad in Bengaluru is seeking an Executive Facility Management (Soft Services) to lead housekeeping, pantry and soft services operations. You will supervise staff, conduct area inspections and ensure hygiene standards per SOPs and health norms.

Role requires 3–6 years in facility management, strong leadership, and good communication. The position includes coordinating with site admin, training staff, and maintaining MIS records. Randstad offers a dynamic work environment in Bangalore.

Qualifications

• Bachelor's degree or equivalent experience in facility management, business administration or engineering.
• 3–6 years in facility management or soft services supervision.
• Strong organizational, problem‑solving and multitasking abilities.
• Working knowledge of housekeeping, pantry operations and EHS compliance.

Responsibilities

• Ensure housekeeping, pantry and soft services are executed per SOPs and schedules.
• Supervise daily deployment of housekeeping and pantry staff; monitor punctuality and discipline.
• Conduct daily inspections of restrooms, pantries, reception, lobbies and meeting rooms.
• Coordinate pantry operations including beverage replenishment and equipment maintenance.
• Maintain hygiene and cleanliness standards aligned with client expectations and health norms.
• Manage staff attendance, leave tracking and site admin coordination.
• Provide training to soft service staff on cleaning practices, PPE usage, customer service and emergencies.
• Monitor staff discipline, behavior and grooming across shifts.
• Ensure strict compliance with Environmental Health & Safety standards.
• Maintain checklists, attendance registers, logbooks and stock records; report deviations.
• Prepare soft services performance reports and assist MIS submissions.
• Identify improvement areas during audits and communicate corrective actions.
• Escalate unresolved issues to client team with recommendations.
• Ensure waste segregation and disposal follow sustainability and facility protocols.
• Serve as first point of contact for occupants on soft service concerns.
• Respond to service complaints with real-time updates to clients on escalations and service gaps.
• Maintain high occupant satisfaction by ensuring clean, safe spaces.

Skills

Staff supervision

Communication

Organizational skills

Problem-solving

MS Office

EHS knowledge

Education

Bachelors degree in Facility Management or related field

Job description

Position Details

• Role: Executive Facility Management (Soft Services)
• Location: 150 ORR, Bangalore

The detailed Job Description is below for your reference.

Key Responsibilities

Operations & Supervision

• Ensure all housekeeping, pantry, and soft services are executed as per SOPs and predefined schedules.
• Supervise daily deployment of housekeeping and pantry staff based on rosters; monitor punctuality, grooming, and discipline.
• Conduct daily inspections of critical areas such as restrooms, pantries, reception, lobbies, and meeting rooms.
• Coordinate pantry operations, including beverage replenishment, cutlery hygiene, and pantry equipment maintenance.
• Ensure availability and functionality of consumables (fragrance dispensers, tissue rolls, hand soap, etc.) at all service points.
• Conduct regular briefing and debriefing sessions with housekeeping and pantry teams.
• Maintain hygiene and cleanliness standards aligned with client expectations and statutory health norms.

Staff Coordination & Administration

• Manage staff attendance, leave tracking, ID card issuance, and exit formalities in coordination with Site Admin.
• Provide ongoing training and retraining to soft service staff on cleaning practices, PPE usage, customer service, and emergency procedures.
• Monitor discipline, behavior, and grooming of staff throughout shifts.

Compliance & Reporting

• Ensure strict compliance with Environmental Health & Safety (EHS) standards across soft services.
• Maintain daily checklists, attendance registers, logbooks, and stock records; report deviations to management.
• Prepare soft services performance reports, assist with monthly MIS submission, and conduct internal audits.
• Identify service improvement areas during audits and communicate corrective actions to staff.
• Escalate unresolved or repeat issues to the client team along with recommendations for corrective actions.
• Ensure waste segregation and disposal is conducted in compliance with sustainability and facility protocols.

Occupant Experience

• Serve as the first point of contact for employees/occupants on soft service-related concerns.
• Respond promptly to service complaints and provide real-time updates to clients on escalations, absenteeism, and service gaps.
• Maintain high levels of occupant satisfaction by ensuring clean, safe, and well-serviced spaces at all times.

Qualifications and Requirements

• Bachelors degree in Facility Management, Business Administration, Engineering, or related field (or equivalent experience).
• 3-6 years of experience in facility management or soft services supervision.
• Strong organizational, problem-solving, and multitasking abilities.
• Working knowledge of housekeeping, pantry operations, and EHS compliance.
• Effective leadership and staff management capabilities.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office, reporting tools, and facility management systems (preferred).