Professional, Facilities Management

Jones Lang LaSalle (JLL); Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Mumbai seeks a Senior Soft Services Executive to oversee the delivery of soft facilities management across properties. The role ensures high-quality service, client satisfaction, and operational excellence in soft services operations.

The successful candidate will lead service delivery, client relationships, vendor management, budgeting, and safety compliance while mentoring teams and driving process improvements across multiple sites, with site-based presence in

Qualifications

• 5–8 years of facilities management experience with a strong focus on soft services.
• Experience in vendor management and contract administration.
• Bachelors degree in a related field; professional certifications are advantageous.

Responsibilities

• Oversee day-to-day soft services operations across sites to meet SLAs and quality standards.
• Manage client relationships, regular reporting, and proactive communication.
• Negotiate with vendors and monitor KPIs to ensure cost-effective service delivery.
• Develop and manage soft services budgets and financial reports.
• Lead and develop soft services teams, including scheduling and reviews.
• Ensure compliance with health, safety, and regulatory requirements.
• Drive continuous improvement and adoption of best practices.

Education

Bachelor's degree in Facilities Management

Bachelor's degree in Business Administration

IFMA certification

RICS certification

Job description

Job Summary

Senior Soft Services Executive - Job Description Position Overview

The Senior Soft Services Executive is responsible for overseeing and managing the delivery of soft facilities management services across assigned properties or client portfolios. This role ensures high-quality service delivery, client satisfaction, operational excellence, and continuous improvement in soft services operations.

Key Responsibilities

• Service Delivery Management Oversee day-to-day operations of soft services including cleaning,landscaping, waste management, pest control, catering, reception, and mailroom services. Ensure all services meet contractual obligations, service level agreements (SLAs), and quality standards. Conduct regular site inspections and quality audits to maintain service excellence.
• Client Relationship Management Serve as the primary point of contact for clients regarding soft services matters. Build and maintain strong client relationships through regular meetings, reporting, and proactive communication. Address client concerns promptly and implement corrective actions to ensure satisfaction.
• Vendor and Contractor Management Manage relationships with soft services vendors and subcontractors. Monitor vendor performance against KPIs and SLAs. Negotiate contracts, review pricing, and ensure cost-effective service delivery. Conduct vendor evaluations and implement improvement plans as needed.
• Financial Management Develop and manage soft services budgets for assigned properties or portfolios. Monitor expenses, identify cost-saving opportunities, and ensure services are delivered within budget parameters. Prepare financial reports and forecasts for management review.
• Team Leadership Lead, mentor, and develop soft services team members including supervisors and coordinators. Conduct performance reviews, provide training, and foster a culture of accountability and excellence. Coordinate staff scheduling and resource allocation.
• Compliance and Health Safety Ensure all soft services operations comply with health, safety, environmental regulations, and JLL standards. Maintain compliance documentation and certifications. Conduct risk assessments and implement safety protocols. Coordinate incident reporting and resolution.
• Continuous Improvement Identify opportunities for operational improvements and innovation in service delivery. Implement best practices and new technologies to enhance efficiency and quality. Lead process improvement initiatives and track results.

Required Qualifications

• Experience 5-8 years of experience in facilities management with significant focus on soft services. Proven track record managing multiple sites or large-scale facilities. Experience in vendor management and contract administration.
• Education Bachelors degree in Facilities Management, Business Administration, or related field preferred. Professional certifications (IFMA, RICS, or equivalent) are advantageous.
• Skills and Competencies Strong leadership and people management capabilities. Excellent client service orientation and communication skills. Financial acumen with budget management experience. Problem-solving ability and attention to detail. Proficiency in FM software and Microsoft Office Suite. Understanding of health and safety regulations and compliance requirements.
• Personal Attributes Professional demeanor with ability to interact with senior stakeholders. Proactive and results-oriented approach. Ability to work under pressure and manage multiple priorities. Strong organizational and time management skills.

Working Conditions

This role typically requires site-based presence with potential travel between multiple locations. Some flexibility in working hours may be required to address operational needs or client emergencies.

Location

On-site - Mumbai, MH

Scheduled Weekly Hours

48