Soft Services Manager

r3 Consultant; Mumbai; On-site; INR 720,000; Full time

Job summary

A facility management company in Goregaon seeks a Soft Services Manager to oversee all soft service operations. Responsibilities include managing housekeeping, pantry, pest control, and ensuring a safe environment. Ideal candidates should possess a degree in Hotel Management or Facility Management, have 4–6 years of experience, and demonstrate leadership skills. This position offers a competitive salary of ₹7,20,000 per annum.

Qualifications

• 4–6 years of relevant experience in managing soft services in commercial buildings.
• Strong leadership skills in managing teams and service quality.
• Working knowledge of quality control processes.

Responsibilities

• Lead and supervise the soft services team including housekeeping.
• Monitor daily operations for cleanliness and hygiene standards.
• Coordinate with vendors for supplies and service delivery.

Skills

Leadership

Vendor management

Communication

Interpersonal skills

Education

Bachelor’s degree or diploma in Hotel Management or Facility Management

Tools

Facility Management tools

CAFM systems

Job description

Job Title: Soft Services Manager
Location: Goregaon, Mumbai
Salary: ₹7,20,000 per annum
Department: Facility Management
Reporting To: Facility Head / Admin Manager

Job Summary

We are seeking an experienced and quality-driven Soft Services Manager to oversee all soft service operations. The role involves managing housekeeping, pantry, waste management, pest control, and related services to ensure a clean, safe, and pleasant environment for all occupants.

Key Responsibilities

• Lead, manage, and supervise the soft services team including housekeeping, pantry, and support staff.
• Monitor daily operations to ensure cleanliness, hygiene, and service standards are consistently maintained.
• Coordinate with vendors for manpower, supplies, and service delivery performance.
• Manage inventory, procurement, and budgeting for cleaning materials and consumables.
• Handle tenant and client requests related to soft services and ensure timely resolution.
• Conduct regular audits, inspections, and performance reviews of service areas.
• Ensure compliance with safety, hygiene, and quality standards as per facility guidelines.
• Maintain documentation, reports, and checklists related to soft service operations.

Requirements

• Bachelor’s degree or diploma in Hotel Management, Facility Management, or a related field.
• 4–6 years of relevant experience in managing soft services in commercial buildings or corporate environments.
• Strong leadership and vendor management skills.
• Good communication and interpersonal abilities.
• Working knowledge of facility management tools and quality control processes.

Preferred Qualifications

• Experience in managing soft services in Grade-A commercial real estate.
• Familiarity with CAFM systems, statutory hygiene standards, and safety audits.