Assistant Facilities Manager - Soft Services

Jones Lang Lasalle Property Consultants; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Jones Lang LaSalle Property Consultants is seeking an Assistant Manager Soft Services to oversee comprehensive facility management for the client in a hotel‑style setting. You will manage outsourced service contracts, lead a diverse team, and drive continuous improvement while meeting financial targets.

You will coordinate floor operations, reporting, vendor management, and health and safety reviews, ensuring service delivery aligns with client expectations and contractual SLAs.

Qualifications

• Experience in Facility Management Soft Services an advantage.
• Proven ability to manage multiple stakeholders and service providers.
• Experience in reporting and KPI tracking.

Responsibilities

• Manage outsourced service contracts including cleaning, security, admin, reception, and helpdesk.
• Ensure service delivery meets SLA and KPI targets.
• Prepare and review vendor contracts, scorecards, and SOWs.
• Oversee health and safety practices and crisis management.
• Lead event coordination and floor operations to support client needs.

Skills

People skills

Tendering

Continuous improvement

Communication skills

Leadership

Shift flexibility

MS Office

Tools

MS Office

Job description

Job Description - Assistant Manager Soft Services

What this job involves:

To provide comprehensive facility and contract management for the client, with a focus on continuous improvement.

To achieve financial and other targets established by the Facilities Manager.

Achievement of the Key Performance Indicators and Service Level Agreement targets

Floor Operations

• Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery this includes all cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services.
• Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
• Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
• Routinely Inspect all contracted services to ensure performance measures are being maintained
• Event Management, basic sets ups, coordination with internal client groups
• Ensure Helpdesk service requests are attended to in time.
• Effectively manage the mailroom services to ensure an on time deliverable system
• Achieve client satisfaction to Client expectations.

Reporting

• Daily/Weekly/Monthly reports.
• Contribute to the Monthly Management Report to client and other reports as required.
• Managing Trackers & inventory as per the task allocated

Vendor Management

• Manage service contracts, including inspections and quality management of service delivery
• Support in preparing vendor contracts/Score cards/defining SOW
• Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client.
• Participate in Emergency Evacuation procedures including crisis management and business continuity as per the site dynamics
• Manage all Health and Safety issues and actively participate in Health and Safety reviews while carrying out related jobs.

Basic Operational Skill Set

• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Demonstrated experience with tendering and service improvement initiatives required.
• Knowledge of Occupational Safety requirements
• Knows the inventory management, good keeping knowledge
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives highly desirable.
• Demonstrated experience with client reporting and preparation of reports required.
• Achievement of Contracted Service Levels and Performance Indicators.
• Achievement of contracted Customer Satisfaction expectations.
• Management of resource to ensure no disruption to client business.
• Achievement of savings initiatives as agreed with Client.
• Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map.
• Achievement of performance goals as agreed with manager
• Understanding of Cafeteria operations will be an added advantage

Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements. Set stretch targets for self to achieve maximum team performance.

Is able to make difficult decisions and resolve problems or improve operations

Actively searches out opportunities to achieve best results

• Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
• Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community.
• Listens effectively and communicates through actions and examples. Have strong written and oral communication skills.
• Flexible to work in shifts.

Sound like you? To apply you need to have:

Mastery in the field

You should have earned an experience of more than 6-8 years in Facility Management Soft Service preferably from hotel Industry & specialized in Housekeeping & have eye for detail. Well also expect you to work as a part of a diverse team in both leadership and individual contributor expertise.