Assistant Manager- Logistics

Exotic Mile; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Exotic Mile in Gurugram, India, seeks a seasoned logistics operations manager to oversee end-to-end domestic forward and reverse flows. You will ensure SOP compliance, drive efficiency through data insights, and lead a team to meet performance targets.

The role demands 5+ years in logistics, strong billing and disputes experience, and a solid grasp of 3PL/e-commerce logistics. MBA is a plus; B.Tech/B.E. is required.

Qualifications

• 5+ years in logistics operations (forward and reverse) in 3PL or e-commerce.
• Strong understanding of domestic logistics processes and standards.
• Experience with billing, charges, weight discrepancies, disputes, and claims.
• Strong numerical aptitude with data analytics and problem solving.
• Proven ability to lead and manage a team.

Responsibilities

• Manage end-to-end forward and reverse domestic logistics operations.
• Ensure adherence to SOPs, standards, and best practices.
• Oversee billing reconciliation, weight discrepancies, disputes, and claims.
• Analyze data to identify trends and drive efficiency.
• Solve ad-hoc operational challenges with ownership.
• Lead and mentor a team of operations associates to meet targets.

Skills

Logistics operations

3PL / e-commerce logistics

Billing & disputes

Data analytics

Team leadership

Education

B.Tech/B.E.

MBA

Job description

Key Responsibilities

• Manage end-to-end forward and reverse domestic logistics operations
• Ensure adherence to industry standards, operational SOPs, and best practices
• Oversee billing and charges reconciliation, including resolution of weight discrepancies, disputes, and claims
• Analyze operational data to identify trends, drive efficiency, and make data-driven decisions
• Handle ad-hoc operational challenges with strong problem-solving and ownership
• Lead, mentor, and manage a team of operations associates to meet performance targets

Required Skills & Qualifications

• 5+ years of experience in logistics operations (forward and reverse), preferably in 3PL or e-commerce logistics
• Strong understanding of domestic logistics processes and industry standards
• Proven knowledge of billing, charges, weight discrepancy handling, and dispute/claim resolution
• Strong numerical aptitude and hands-on experience with data analyticsExcellent problem-solving skills and adaptability to varied work demands
• Demonstrated ability to lead and manage a team

Education

• B.Tech/B.E. from a Tier 1/2 engineering college
• MBA preferable