Assistant Manager-Guest Relation

Sodexo; Chennai; On-site; INR 350,000 - 520,000; Full time

Job summary

Sodexo in Chennai is seeking a guest relations specialist to enhance customer satisfaction through proactive service initiatives and seamless coordination with hotel operations. You will develop guest relation strategies and monitor service delivery across departments to maintain high hospitality standards.

Responsibilities include handling guest feedback and complaints professionally, training frontline staff on exceptional service, and partnering with marketing to promote memorable

Responsibilities

• Develop and implement effective guest relation strategies to enhance customer satisfaction.
• Manage and coordinate with various departments to ensure seamless service delivery.
• Handle guest complaints and feedback professionally and courteously.
• Collaborate with the marketing team to promote excellent guest experiences.
• Analyze guest feedback to identify areas for improvement.
• Train and guide front-line staff on exceptional customer service practices.

Job description

• Develop and implement effective guest relation strategies to enhance customer satisfaction.
• Manage and coordinate with various departments to ensure seamless service delivery.
• Handle guest complaints and feedback professionally and courteously.
• Collaborate with the marketing team to promote excellent guest experiences.
• Analyze guest feedback to identify areas for improvement.
• Train and guide front-line staff on exceptional customer service practices.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.