Assistant Manager

Luminous Power Technologies (P) Ltd; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Luminous Power Technologies, a leader in home energy and power backup solutions, seeks a Relationship Manager in Delhi to steward the end-to-end customer journey from lead to commissioning.

The role blends technical understanding with a consultative sales approach, handling financing, subsidies, and AMC discussions with customers.

Qualifications

• Bachelor’s degree in engineering; MBA preferred.
• Proven track record of achieving sales targets in high-intensity environments.
• Strong relationship management and negotiation skills.

Responsibilities

• Own the end-to-end customer journey as the dedicated SPOC from qualified lead to commissioning.
• Coordinate consultations and site-survey coordination; explain design, financing, subsidies and AMC to customers.
• Convert qualified opportunities into bookings with timely payment and documentation.
• Deliver a seamless customer experience through milestone updates and issue resolution.

Skills

Relationship management

Negotiation

Consultative selling

CRM discipline

Local-language communication

Education

Bachelor’s degree in engineering

MBA degree preferred

Tools

CRM software

Job description

Job Description:

Job Code/ Requisition ID Work Location Delhi Travel Required Yes Department / Function D2C Position Name Relationship Manager Designation AM Role Individual Y Team Reporting To Senior Vice President

Job Specification

We are looking for a results-driven and customer-focused Relationship Manager to manage customer relationships and drive the sales journey through a consultative approach. The role requires strong relationship management, commercial orientation and problem-solving capabilities to understand customer needs, recommend suitable solutions and drive conversions while ensuring a seamless customer experience.

Qualification/ Personal Attributes

Education

• Bachelor’s degree in engineering
• MBA degree preferred.

Experience

• Prior experience in high-intensity sales environments such as consumer durables, Edtech, Insurance, Telecom or similar sectors.
• Proven track record of achieving sales targets and managing customer relationships.

Skills Required

• Basic technical and financial acumen, with an understanding of solutioning, financing, subsidies and customer ROI.
• Strong negotiation, relationship management and consultative selling skills.
• Good local-language communication and CRM discipline, with the ability to perform in a high-pressure environment.

Job Description

Key Responsibilities

• Own the end-to-end customer journey, acting as the dedicated customer SPOC from qualified lead to commissioning.
• Coordinate preliminary consultations and site-survey coordination, enabling customers to understand the approved design, generation and savings potential, financing/subsidy, guarantees, and AMC.
• Convert qualified opportunities into bookings while ensuring timely payment and documentation completion.
• Deliver a seamless customer experience through regular milestone communication and effective resolution of concerns and grievances.

About Luminous

Luminous Power Technologies, a leader in energy solutions, is a 31-year-old company which started as a small venture. Now on its brand transformation journey, its mission is to become a name synonymous with all-encompassing home electrical, power backup and residential solar solutions and create millions of happy homes in India.

Today, Luminous is already a powerful, trustworthy brand name in 100 million Indian homes. During this successful journey, it has embraced the core values of reliability, consistency, longevity and the highest standards of integrity along with dynamic ideas and innovation. Its consumer-centric focus has led Luminous into new categories to deliver excellence in every product and home solution it offers.With 7 manufacturing units, more than 28 sales offices in India and presence in over 36 countries our 6000 employees serve more than 60,000 channel partners and millions of customers. Our motto has always been Customer Delight through Innovation & Passion with focus on Execution & Teamwork. At Luminous, we passionately innovate to make life comfortable and efficient.

Luminous is a group company of Schneider Electric, a global leader in energy management with presence in over 100 countries, 1.5 lakh people and a revenue of Rs. 2 lakh crores.

• Career Page- http://joinus.luminousindia.com/
• LinkedIn- https://www.linkedin.com/company/luminous-power-technologies-p-ltd/
• Home Page- https://www.luminousindia.com/about-us
• Glassdoor- https://www.glassdoor.co.in/Overview/Working-at-Luminous-Power-Technologies-P- EI_IE519545.11,40.htm