Area Service Manager

Luminous India; Surat; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Luminous Power Technologies Ltd in Surat seeks an Area Service Manager to lead service operations for all products in the region. You will drive service quality, manage ASP/ASC networks, monitor KPIs like TAT and NPS, and coordinate inventories and AMC/SPD/Accessory sales.

A strong background in solar/renewable energy or electronics and 4-6 years in service management is preferred. Role focuses on delivering Best-in-Class service, maintaining market reputation, and ensuring scalable service

Qualifications

• Qualification/Personal Attributes include core domains such as Solar or Renewable Energy, Computer/IT, Electronics, Electricals, Telecommunication, Industrial Electronics, Mechanical.

Responsibilities

• Ensure best-in-class service to customers through ASP/ASC networks.
• Meet key service deliveries like TAT, NPS, customer satisfaction, and productivity.
• Monitor service centers with periodic reviews and audits of infra and inventory.
• Manage service center inventories per MSL and credit limits.
• Generate service revenue through AMC, SPD, and accessory sales.
• Maintain adequate trained field technicians at service centers and prevent escalations.
• Plan trade visits to resolve issues promptly and maintain market reputation.
• Ensure implementation of quality standards in service departments and drive competitive advantages.
• Execute customer service strategy across the product/service network.

Job description

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Frontline role handling Service centers directly. Monitors service quality and coaches service centers to achieve desired service levels.This position is directly responsible for the overall customer service operations for all products manufactured/marketed by Luminous Power Technologies Ltd in the given area. Will be accountable for implementation of the strategy at ground level.

Qualification/ Personal Attributes

Solar or Renewable Entergy / Computer / Computer Science / Electronics / Electricals / Electronics & Telecommunication / Industrial Electronics / Mechanical / Information Technology

4 to 6 Years as Area Service Manager.

Job Description

Key Responsibilities: -

• Ensure to give best-in-class service to customer through: ASP (Authorized Service Provider) / ASC (Authorized Service Center) /
• Ensure Key Service Deliveries like TAT, Customer NPS, Customer satisfaction, Productivity are met consistently
• Monitor the performance of service centers with strong periodic review mechanism.
• Ensure to manage service center inventory as per MSL & credit limits across all service centers.
• Ensure to generate service revenue through AMC Sale, SPD Sale & Accessory Sale
• Ensure to keep trained field technician / field service engineer at all service center location in adequate quantity.
• Ensure no escalation from trade & end customers.
• Ensure planned visits to trade & resolve issues timely & maintain good market reputation.
• Monitor successful implementation of quality systems and standards in the service departments.
• Build sustainable competitive advantage in service operations.
• Execute the customer service strategy for all products across the service network.
• Ensure to do regular audits of service center infrastructure and inventory.

About Luminous

Luminous Power Technologies, a leader in energy solutions, is a 35-year-old company which started as a small venture. Now on its brand transformation journey, its mission is to become a name synonymous with all-encompassing home electrical, power backup and residential solar solutions and create millions of happy homes in India.

Today, Luminous is already a powerful, trustworthy brand name in 100 million Indian homes. During this successful journey, it has embraced the core values of reliability, consistency, longevity and the highest standards of integrity along with dynamic ideas and innovation. Its consumer-centric focus has led Luminous into new categories to deliver excellence in every product and home solution it offers.With 7 manufacturing units, more than 28 sales offices in India and presence in over 36 countries our 6000 employees serve more than 60,000 channel partners and millions of customers. Our motto has always been Customer Delight through Innovation & Passion with focus on Execution & Team-work. At Luminous, we passionately innovate to make life comfortable and efficient.

Luminous is a group company ofSchneider Electric, a global leader in energy management with presence in over 100 countries, 1.5 lakh people and a revenue of Rs. 2 lakh crore.