Assistant Facility Manager, Soft Services (Front Office): JLL in Mumbai

Peegee; Mumbai; Vor Ort; INR 500.000 - 800.000; Vollzeit

Zusammenfassung

JLL in Mumbai is seeking an Assistant Facility Manager, Soft Services (Front Office) to lead front-desk operations, greet visitors, route calls, and maintain registrations and databases. The role emphasizes customer service, administration, and support for monthly reports within a rotating shift environment.

The position involves on-site work in Goregaon East, with responsibilities spanning reception operations, safety awareness, and coordination of conferences, events, and vendor activities,

Qualifikationen

• Graduate with any discipline; hotel background preferred.

Aufgaben

• Serve as front desk lead, welcoming visitors and routing calls.
• Maintain records and databases, registers, and client contacts.
• Contribute to monthly client management reports and compliance procedures.
• Manage conference rooms, events, and related logistics.
• Assist with housekeeping, pantry, and vendor coordination as required.

Kenntnisse

General administration

Housekeeping

Pantry

Cafeteria

Vendor management

Cost control

Front desk management

Ausbildung

Any degree

Hotel background preferred

Tools

MS Office

Client reporting tools

Safety standards knowledge

Jobbeschreibung

• Assistant Facility Manager, Soft Services (Front Office): JLL in Mumbai

Assistant Facility Manager, Soft Services (Front Office): JLL in Mumbai

JLL is hiring in Goregaon East, Mumbai, under the designation assistant facility manager, soft services, and the body of the posting describes the front desk: welcoming visitors, routing calls, keeping the registers and the databases, the general administration and helpdesk tasks, the monthly management report, the emergency-evacuation procedures, the reception's policies, the conference rooms, the events and the flower arrangements. The posting, requisition REQ535933 on JLL's Workday careers site, was published on 17 September 2026; its designation line asks for any degree with a hotel background preferred, five or more years, rotational shifts, six days a week, and a skills line of general administration, housekeeping, pantry, cafeteria, vendor management, cost control, floor management and mandatory corporate experience, while its body asks for one to five years in front-desk management. A candidate should read both and ask the recruiter which the site means; this page sets out what the posting says, the site and the shift, and where to live near Goregaon East.

The posting in detail

The body of the posting puts the role on the front lines of customer service, in charge of the front desk, giving visitors a warm welcome and guiding them and the employees, setting the benchmark for the company's first impression. Through the day it handles all incoming and outgoing calls and their distribution, professionally and politely in appearance and manner, and looks for ways to maintain and improve the front office, down to the magazines and newspapers on display. It maintains and updates the records and databases, telephone registers, call tracking and client contacts, and spends much of its time on general administration and helpdesk tasks within JLL's compliance rules. It contributes to the monthly management report for the client, takes part in emergency-evacuation procedures, develops the policies and procedures the reception's functions need, and as required manages conference rooms, events and flower-arrangement coordination. The designation line adds the soft-services scope the title implies: general administration, housekeeping, pantry and cafeteria, vendor management, cost control and floor management, which is the assistant-manager half of a role whose day is spent at the desk.

What JLL asks for

Two readings, both from the posting. The designation line: any degree, a hotel background preferred, five or more years, and mandatory corporate experience across administration, housekeeping, pantry, cafeteria, vendors, cost control and the floor. The body: a graduate in any discipline with one to five years in front-desk management or reception, proven experience with continuous-improvement initiatives and client reporting, familiarity with occupational-safety requirements, strong computer literacy and the ability to manage activities through different systems, a strong customer-service focus, people skills across every level of client staff and an outstanding multitasking talent. A candidate with a hotel front-office start who has moved into corporate soft services meets both; the guest-policy guide and the verification guide describe the register-and-visitor discipline the desk runs, from the resident's side.

The site, the shift and the hours

On site in Goregaon East, Mumbai, on rotational shifts, six days a week, for 48 scheduled hours; the building is not named, and Goregaon East's corporate sites are the film-city-road and Western Express Highway parks the Goregaon page describes, reached from Goregaon station on the Western line and from the Metro Line 7 stations along the highway. A rotational front-desk shift can start at 7 am or end at 10 pm, and the metro-first guide explains why the walk from the station matters more than the rent for a shift that runs past the last local.

Questions to ask the recruiter about this posting

Which reading of the posting the site means: the designation line's assistant facility manager with five-plus years and corporate experience mandatory, or the body's front-desk executive with one to five years, because the two are different jobs at different bands. Which building in Goregaon East and how many visitors and calls a day. The shift rotation's actual pattern: does it run to 10 pm, does it include Sundays, and how many people share the desk. The visitor-management system in use. The soft-services scope beyond the desk: housekeeping, pantry, cafeteria, vendors and cost control the designation implies. The monthly management report's format and the role's part in it. The events the site hosts and the conference rooms the role manages. Whether the hotel background the designation line prefers is a preference or a requirement. And the range for each reading, since the posting states none; the Goregaon page's band is the number a candidate sets it against.

Where front-office and helpdesk roles sit in India's property sector

Front desk and helpdesk are where a managed office meets its occupants: the visitor signed in, the call routed, the ticket raised for a chair that broke, the meeting room booked, the courier logged. Facility management firms such as JLL place front-office and helpdesk executives at corporate campuses and towers, reporting to the workplace or facility manager, and the role is the entry to a workplace-experience or soft-services career that runs to manager over six to ten years, usually from hospitality or customer service. The house-rules guide and the guest-policy guide describe the same craft at PG scale, where the caretaker at the gate is the front office.

What the posting does not say about pay, and how to read it

The postings state the qualification, the years of experience, the hours and the shift and rarely a salary; this page invents none. An executive with one to three years at a single reception and one with five at a multi-tower campus sit in different bands, and the recruiter gives the range at the first call. The first-month budget guide works what a relocation costs; a front-office role is usually a day role, which widens the choice of house.

The interview, in practice

Front-office and helpdesk interviews test manner under interruption. The screening confirms the visitor volumes, the tools used and the years at a corporate desk; the practical round is a role-play, a visitor with no appointment insisting on seeing a director, a courier for a person who has left, a call from a client's office wanting a room in ten minutes, all at once, and the assessors watch the calm, the order and the register entry. A typing and email-drafting test follows, an acknowledgement to a complaint and a notice to a floor, judged for tone and accuracy; a helpdesk candidate is given a day's tickets to categorize and prioritize and asked which three escape. The manager's round asks about a difficult visitor handled well and a mistake in a register that was found late. A hotel front-office start is the usual profile, and grooming and punctuality are assessed from the moment the candidate enters the building.

What a front-office executive reads on PeeGee.in

A front-desk professional reads a PG for its gate and its register: the visitor rule in the guest-policy guide, the late-return process in the night-entry guide, the caretaker who answers the bell in the caretaker guide and the police register the documents guide describes. A house whose caretaker keeps a visitor book and a key log is a house she recognises in her daily work, and the women's verification guide's question about who holds the keys is the one she asks first.

Progression from this role

From a front-office or helpdesk executive's chair the path runs to senior executive, workplace or soft-services executive and, with the reporting and vendor skills added, assistant manager over six to ten years; the desk is the entry to the workplace-experience and soft-services careers, and the executives who move are the ones who learn the helpdesk data and the monthly report. A hotel front-office start is the usual profile and a facility-management or customer-experience course the usual next credential; the guest-policy guide explains why the executive who can write a visitor rule people follow is the one the manager notices.

Living near the site: PG options in Mumbai

Goregaon East is its own PG market, and the Goregaon page ran ₹3,700–60,000 across 28 owner price points in September 2026, the widest band in Mumbai because it runs from the chawl belt's bunks to the serviced singles by the parks; a front-desk executive on a rotational shift wants a family house within a walk of the site or a bed by the station, and Malad ran ₹4,000–32,000 across 19 one station north and Andheri East ₹6,000–35,000 across 21 two stations south. The ladies’ PG page for Mumbai lists the Goregaon houses with a night door, which a 10 pm shift end requires, and the monsoon guide explains why the ground floor near the highway is the room to refuse; the Mumbai cost guide sets the Western-line localities beside each other. Start from the Mumbai PG hub, the ladies’ PG page for Mumbai, the working men’s page, the short-stay page and the under-₹5,000 page, and read the city cost guide for the September 2026 owner‑