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JLL in Gurugram is seeking a Facility Manager, Operations to oversee a portfolio of sites and deliver services per the master service agreement. The role focuses on maintaining building performance, vendor management and ensuring compliance with lease obligations.
You will coordinate with landlords, vendors and internal teams to meet client KPIs, budgets and safety standards while supporting continuous improvement across the portfolio.
JLL is hiring a facility manager for operations in Gurugram to deliver a client's contract across a portfolio of sites: the contracted services and their metrics, the building experience integrated end to end, landlords held to their leases, the master services agreement and its scope, the contracted vendors and their performance, the purchase orders, invoices and work orders, the budget with the financial manager, the direct reports and their development, and the health, safety, security and quality regime. The posting, requisition REQ535527 on JLL's Workday careers site, was published on 16 September 2026 for a 48-hour week; it opens with a long skills and decision-making section and asks for moderate technical knowledge of HVAC including control strategies, without stating a degree or years. This page paraphrases it, reads the requirements, describes the portfolio and the week and lists where a candidate relocating to Gurugram can live; it links to the posting, which is the only place to apply.
Skills: communication, leadership, teamwork, analysis, judgement and customer focus; planning and organising with the ability to re-juggle priorities, resolve conflict and communicate intent, deliver on time to a high standard, self-start with curiosity and roll sleeves up. Decision-making: gather information proactively, probe the facts, consider other perspectives, refer to long-term plans, prioritise, act decisively and operate with limited guidance; moderate technical knowledge of HVAC and its control strategies. Client and stakeholder management: connect with the site's key stakeholders and win buy-in; communicate issues, actions and results in real time to the right person; develop, agree and implement best practice across the portfolio; modulate communication to every level; own the KPIs and SLAs in the contract; keep the client's and JLL's objectives compatible, delivering operationally and financially while protecting JLL's interests. Operations: deliver the contracted services; monitor the metrics and run the site optimally; integrate the building experience; hold landlords to the lease, external maintenance and central plant included; know the master services agreement in detail and elevate scope changes and creep. Procurement and vendors: ensure contracted resources meet duration and quality targets and correct underperformance; build close relationships so that vendors understand the client's culture and feel part of the team; review and refine services proactively. Financial management: process and control purchase orders, invoices and work orders; approve purchases of supplies and equipment for the managed buildings; prepare the budget with the financial manager and administer to it. People: manage, supervise and develop the direct reports; set written goals and run formal and informal evaluations through Workday; develop training and career paths and succession plans. HSE, security and quality: every service delivered to the operating procedures, statute, the client's procedures and the country's health-and-safety law, with the official safety documentation kept.
JLL is hiring a facility manager for operations in Gurugram to deliver a client's contract across a portfolio of sites: the contracted services and their metrics, the building experience integrated end to end, landlords held to their leases, the master services agreement and its scope, the contracted vendors and their performance, the purchase orders, invoices and work orders, the budget with the financial manager, the direct reports and their development, and the health, safety, security and quality regime. The posting, requisition REQ535527 on JLL's Workday careers site, was published on 16 September 2026 for a 48-hour week; it opens with a long skills and decision-making section and asks for moderate technical knowledge of HVAC including control strategies, without stating a degree or years. This page paraphrases it, reads the requirements, describes the portfolio and the week and lists where a candidate relocating to Gurugram can live; it links to the posting, which is the only place to apply.
No degree or years are stated; the brief describes a facility manager with eight to twelve years including a multi-site or portfolio role under a master services agreement, direct reports she has developed through Workday-style evaluations, a landlord-facing scope with lease obligations she has enforced, and enough HVAC to read a control strategy. The skills section is longer than the duties, which tells a candidate the interview will be behavioural as much as technical; the owner-versus-operator guide and the tenant-rights guide are the small-scale versions of the landlord-and-occupier relationship this role manages under a lease.
On site in Gurugram, 48 scheduled hours a week, across a portfolio of managed office buildings the posting does not name; a portfolio role in Gurugram moves between the corridor's leased buildings in DLF Cyber City , on Golf Course Road and Sector 44 , in Udyog Vihar and along Sohna Road , and the recruiter will say how many and where. A portfolio manager's week is on the road between them, and the parking guide explains why the house's two-wheeler rule matters for one.
How many buildings the portfolio has, where, and how many are leased from landlords the role must hold to their obligations. The master services agreement's scope and the scope-creep history. The direct reports, their roles and their vacancy rate. The vendor stack and the underperformance the posting alludes to. The budget's size and the financial manager's cadence. The KPIs and SLAs in the contract and last quarter's scores. The HVAC control strategies the posting names and the plant across the portfolio. The Workday evaluation cycle and the succession plans expected. The travel between sites and whether a vehicle allowance exists. And the range, since the posting states none; the Delhi NCR cost guide is the number a relocating candidate sets it against.
A facility manager or site lead in an integrated facility management contract owns a site end to end: the technical plant and the soft services, the vendor partners and their compliance, the budget and the client's monthly review, the incident that happens at 2 am and the audit that follows. Firms such as JLL run these contracts for occupiers and landlords across India's office parks, and the role is the point where the client's workplace lead, the vendor's operations head and the on-site team meet. The career runs from assistant facility manager through facility manager, site lead and cluster or account manager over ten to fifteen years, and the owner-versus-operator guide explains why a co-living operator's building runs on exactly this model at a smaller scale, with a community manager where the corporate site has a facility manager.
The postings state experience, qualification, hours and shift and rarely a salary; this page invents none. A facility manager for a single site and a site lead for a campus of several buildings sit in different bands, and the square footage, headcount and vendor spend named in the posting are the signals; ask the recruiter for the range at the first call. The revenue guide explains, from a small operator's side, why a manager's value is measured in the vacancy months and the emergency calls that do not happen, which is the language a facility-management interview also speaks.
Purchase orders, invoices, work orders and the budget with the financial manager: the numbers side of an operations facility manager
A facility manager or site lead is interviewed as the person the client will call, and the rounds reflect it. After the screening, a case round gives the candidate a site brief, the size, the headcount, the vendor stack, a budget variance and a client escalation, and asks for the first month's plan; the assessors listen for the compliance walk, the vendor review, the client cadence and the team's rota in that order, and for a number on the variance. A people round, often with the regional operations head, asks how the candidate has developed an assistant manager, replaced a failing vendor without disrupting the client and handled a safety incident; a written objective for a direct report is sometimes requested on the spot. The client round, where the occupier's workplace lead sits in, tests presence and plain speaking. Reference checks go to the previous client as well as the previous employer, and a candidate should tell both to expect the call.
A manager who has run a site reads a small house's listing for its management: the maintenance calendar's dates, the rent-collection guide's method, the deposit terms the deposit-norms guide says should be written, the licence the licensing guide lists by city, the owner's name the caretaker guide says a remote house must give. A candidate on a corporate relocation often skips the PG market for a serviced room, and the PG-versus-serviced-apartment guide works whether that is the right call for a first quarter in a new city.
From a facility manager's chair the path runs to site lead, cluster or account manager, city or regional operations head, and account director for a national occupier, over ten to fifteen years; the moves are made on the size of the portfolio managed, the client retained and the P&L owned, and a candidate should keep those three numbers current on the CV. A facility-management certification, a safety qualification and, at the cluster level, a management degree are the usual credentials; the owner-versus-operator guide explains why some facility managers move to the co-living operators as city heads, which is the same job with residents instead of employees.
A manager at this level with a portfolio to travel takes a single or a flat on the corridor's spine, and the September 2026 bands give the choice: DLF Phase 3 ran ₹7,000-30,000 across 15 owner-price points, Sector 44 ₹7,000-26,000 across 20 and Udyog Vihar ₹3,800-18,000 across 15, with the Yellow Line and the Rapid Metro loop tying them together. The Delhi NCR cost guide sets Gurugram beside Noida and Delhi, the PG versus serviced apartment guide works a relocation allowance's first quarter, and the PG versus flats guide the flat a manager with a two-wheeler and a portfolio usually ends up in. Start from the Gurugram PG hub , the ladies' PG page for Gurugram , the working men's page , the short-stay page and the under-₹5,000 page , and read the city cost guide for the September 2026 owner-listing bands by locality before setting a budget.
Posting details on this page were read from the JLL Workday careers site on 17 September 2026 (requisition REQ535527); the employer's posting governs and may close without notice. Rent figures, where quoted, follow the September 2026 owner-listing bands on the linked locality pages.