Soft Services Executive: JLL in Mumbai

Peegee; Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

JLL in Mumbai is seeking a soft-services executive to support upper facilities management. The role covers housekeeping, pest control, landscaping, vendor deployment, events, complaints, and daily operational tasks across multiple shifts on a 48-hour week.

The candidate will manage records, vendor training, waste coordination, and routine inspections while contributing to cost control and reporting. A corporate-site background with hotel-management or FM exposure is preferred for this rotating

Qualifications

• Understanding of soft-services within a facility-management environment.
• Ability to work across multiple shifts and timings.
• Two to five years of experience at a corporate site recommended.

Responsibilities

• Maintain housekeeping standards, pest control, landscaping, and events.
• Manage vendor activity, deployment, and training; close tickets within SLA.
• Prepare monthly management reports and track budget and invoices.
• Ensure health, safety and compliance for soft services.

Skills

Soft-services operations

Facilities management

Vendor management

Shift work

Job description

JLL's integrated facility management business for corporate clients is hiring a soft services executive in Mumbai, described in the posting as the trusted right hand of upper facilities management on every facilities activity: housekeeping standards, pest control, landscaping, vendor activity and daily deployment, events, complaint closure, cleaning-equipment maintenance records, store management, chemical and consumable par stock, vendor training and waste coordination, with routine site inspections, cost control and the reports. The posting, requisition REQ534871 on JLL's Workday careers site, was published on 17 September 2026 for a 48-hour week, says the candidate must be able to work multiple shifts and timings, and lists the work under seven headings with typical performance indicators; it states no qualification, years or site. This page paraphrases it, reads the requirements, describes the shift and the likely site and lists where a candidate relocating to Mumbai can live; it links to the posting, which is the only place to apply.

The posting in detail

Onsite support: the executive keeps housekeeping to a high standard, runs pest control and landscaping, manages vendor activity and the daily deployment of vendor staff, runs events, attends and closes user complaints, keeps the records of repair and periodic maintenance of cleaning equipment, manages the store and the par stock of chemicals and consumables, trains vendor staff on process and procedure and coordinates waste management with the vendor, all through routine inspections that keep the building's processes and best practices in place, while helping control expenses and providing all the daily, weekly and monthly reports and submitting vendor invoices on time. Soft-services operations: support the day-to-day management of all soft services to the contracts and SLAs, monitor performance and fix issues quickly for cleanliness, safety and customer experience, run inspections and audits with reports and corrective actions tracked, and support the mobilisation and demobilisation of contracts. Vendor and contract management: hold vendors to their obligations, help review their KPIs, service reports and invoices, and support the facilities manager on variations, escalations and improvements. Health, safety and compliance: keep soft services within health, safety and environmental regulation, support risk assessments, method statements and safe systems of work, help with incident reporting and investigation, and comply with site policy, statute and client standards. Client and stakeholder engagement: be the point of contact for client and occupier soft-services queries, build relationships across clients, occupants, vendors and internal teams, support client meetings and service reviews, and close employee tickets within SLA. Financial and administrative support: budget tracking and cost control, invoice review and cost allocation, records and logs. Continuous improvement: service quality, efficiency and user experience, sustainability in waste and recycling, process improvement shared across sites. The typical indicators: SLA and KPI compliance, client and occupant satisfaction, health-and-safety compliance and audit outcomes, timely resolution and cost control.

Housekeeping, pest control, landscaping, events, vendor deployment, complaints, equipment, stores and chemicals: the right hand of upper facilities management

What JLL asks for

The posting lists skills and competencies rather than credentials: a strong understanding of soft-services operations within a facility-management environment, organisation and time management, and effective communication and interpersonal skills, with the requirement to work multiple shifts and timings. A soft-services executive at a corporate site in Mumbai usually has two to five years and a hotel-management or facility-management degree, and the posting's stores, chemicals and equipment-maintenance lines suggest a candidate who has run housekeeping from the supply room as well as the floor; the laundry guide and the maintenance calendar describe the same par-stock and equipment discipline at PG scale.

The site, the shift and the hours

On site in Mumbai, 48 scheduled hours a week on multiple shifts and timings, at a corporate client the posting does not name; the corporate-solutions sites of this kind sit in Powai , Bandra Kurla Complex , Goregaon , Andheri East and Airoli , and the recruiter will say which. A multi-shift executive's week runs from the early housekeeping deployment to the evening reset, and the rotation's actual pattern is the first call's question.

Questions to ask the recruiter about this posting

Which site and which client, since the posting names neither. The shift rotation's real pattern, whether it includes nights and how weekends fall. The vendor partner for housekeeping, its strength on site and the state of its training calendar. The store's size and the chemical inventory system, since the posting makes par stock the executive's. The equipment fleet and its maintenance records. The helpdesk tool and the SLA the tickets must close within. The events calendar and the largest recent event. The facilities manager the role supports and whether an assistant manager sits between. The mobilisation the posting mentions: is a contract starting or ending. And the range, since the posting states none; the Mumbai page carries the bands a candidate sets it against.

Where soft-services roles sit in India's property sector

Soft services is the half of facility management that occupiers notice: housekeeping, pantry and cafeteria, front office, helpdesk, mailroom, pest control, landscaping, washroom hygiene and the events a corporate floor hosts. Integrated facility management firms run these through vendor partners under service-level agreements, and the soft-services executive, coordinator, assistant manager or manager is the person who inspects the floors, runs the vendor briefings, closes the helpdesk tickets, submits the monthly management report and answers to the client's workplace lead. The career runs from executive to assistant manager to manager over five to ten years, usually with a hotel-management or hospitality start; the cook guide , the laundry guide and the maintenance guide describe the same services run by a family PG at twenty beds, which is why a soft-services professional reads a PG listing with a practised eye.

What the posting does not say about pay, and how to read it

JLL's India postings usually give the qualification, the years of experience, the shift and the weekly hours and not a salary, and this page invents none; the band is read from those four. A two-to-four-year executive on a rotational shift and a five-year-plus assistant manager with cafeteria experience sit in different bands, and a candidate asks the recruiter for the range at the first call. The first-month budget guide and the city cost guides linked below give the arithmetic a candidate relocating for the role should do before the offer.

The interview, in practice

Soft-services interviews test judgement more than knowledge. The screening call confirms the years, the site sizes and the vendor contracts on the CV; the operational round, usually with the facility manager, puts the candidate in a situation, a VIP visit announced at 9 for 11, a housekeeping vendor short by six staff on a Monday, a pantry complaint that reached the client's country head, and listens for the order of the response, the floor first, the vendor second, the client message third, the tracker entry fourth. A reporting exercise often follows: the candidate is given a week's helpdesk data and asked to draft the section of a monthly management report it belongs in, with the KPI and the corrective action. The final round with the account lead asks about cost, the savings initiative delivered on the last contract and how the vendor was kept whole while it was, and about the candidate's own escalation record. A hotel-management graduate who has run a corporate floor and can describe a monthly report from memory is the profile that reaches the offer.

What a soft-services executive reads on PeeGee.in

A soft-services professional reads a PG listing for the services she manages by day: the mess menu and its hours in the mess-menu guide, the housekeeping day and the laundry arrangement in the laundry guide, the pest-control cycle in the maintenance calendar, the caretaker's verification in the caretaker guide. A house that states all four has the standard she is used to inspecting, and the reviews guide explains why she should read the four-star review that names the housekeeping day before the five-star one that names nothing.

Progression from this role

From a soft-services executive's chair the path runs to senior executive at three to five years, assistant manager at five to eight, manager at eight to twelve and a cluster or account role after, with the client-facing and reporting skills weighing more at each step than the operational ones; a hotel-management degree is the usual start and a facility-management certification the usual next step. Candidates who add a cafeteria, an events or a sustainability specialism are asked for earlier, since the postings name each; the revenue guide explains, from the small operator's side, why the manager who can show a savings line is the one who is promoted.

Living near the site: PG options in Mumbai

A multi-shift role needs a bed within a short walk or a short auto of the site, and Mumbai's corporate localities each have one. Powai ran ₹7,000–36,000 across 19 owner price points in September 2026 and the Powai guide describes the older buildings between the campus and the lake where a sharing bed sits at the band's floor; Andheri East ran ₹6,000–35,000 across 21 with the Marol lanes near the Metro Line 1 stations; Airoli ran ₹5,000–35,000 across 17 for the Navi Mumbai parks. The night-entry guide explains why a rotating shift makes the house's door rule the first question, the ladies’ page and the working men’s page filter for it, and the Mumbai cost guide sets the lines side by side. Start from the Mumbai PG hub , the ladies’ PG page for Mumbai , the working men’s page , the short-stay page and the under-₹5,000 page , and read the city cost guide for the September 2026 owner-listing bands by locality before setting a budget.

Frequently asked questions

What does the JLL soft services executive job in Mumbai involve?

Being the right hand of upper facilities management: housekeeping, pest control, landscaping, vendor deployment and training, events, complaint closure, equipment maintenance records, stores and chemical par stock, waste coordination, inspections and audits, vendor KPIs and invoices, health and safety, client and occupier queries, tickets within SLA, budget tracking and continuous improvement, on multiple shifts.

What experience is expected?

The posting names skills rather than years: soft-services understanding, organisation and communication, and the ability to work multiple shifts; two to five years at a corporate site with a hotel or facility-management degree is the usual profile.

What are the shifts?

Multiple shifts and timings, the posting says, for a 48-hour week on site in Mumbai; ask the recruiter for the rotation.

Which site is it?

Not named; a corporate-solutions site in Powai, BKC, Goregaon, Andheri East or Airoli is likely, and the recruiter will confirm.

Sources and further reading

• JLL careers — Soft Services Executive, Mumbai (REQ534871)
• JLL India
• JLL careers, India postings

Posting details on this page were read from the JLL Workday careers site on 17 September 2026 (requisition REQ534871); the employer’s posting governs and may close without notice. Rent figures, where quoted, follow the September 2026 owner-listing bands on the linked locality pages.

JLL's postings also carry a candidate privacy notice and a statement that the firm is an equal-opportunity employer that provides reasonable accommodations to candidates with disabilities on request, and the accessibility guide explains what that means for a candidate who needs one at the interview or on the site.