Assistant Manager, Soft Services: JLL in Gurugram
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Job summary
JLL’s Work Dynamics team in Gurugram seeks an Assistant Manager for Soft Services to oversee all outsourced contracts on the client floors. The role covers cleaning, security, admin, reception, helpdesk, pantry and mailroom, ensuring service levels and KPIs are achieved at optimal cost.
The position involves vendor coordination, reporting, and strict health and safety adherence. The candidate typically has 5–8 years in facility management or hospitality and a hotel-management or business degree,
Qualifications
- Excellent people skills across a wide range of client staff and demands.
- Experience with tendering and service-improvement initiatives.
- Knowledge of occupational safety requirements; inventory management and record-keeping.
Responsibilities
- Manage every outsourced service contract on the client floors, including cleaning, security, administration, reception, helpdesk, pantry and mailroom.
- Ensure service levels and KPIs are met, with inspections and quality management.
- Oversee reporting, vendor scorecards, and monthly management reporting to the client.
Skills
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Job description
- Assistant Manager, Soft Services: JLL in Gurugram
JLL's Work Dynamics business, its integrated facility management line for corporate occupiers, is hiring an assistant manager for soft services in Gurugram to manage every outsourced service contract on the client's floors, cleaning, security, administration, reception, helpdesk, pantry and mailroom, to the service levels and key performance indicators the contract sets, at the cost the client expects. The posting, requisition REQ534167 on JLL's Workday careers site, was published on 17 September 2026 and reads as the standard Work Dynamics soft‑services brief, with a floor‑operations section, a reporting section, a vendor section, a skills section and a list of the targets the role is measured on. This page paraphrases it, reads the requirements, describes the site and the week, and lists where a candidate relocating to Gurugram can live; it links to the posting, which is the only place to apply.
The purpose is comprehensive facility and contract management for the client with continuous improvement, the financial and other targets the facilities manager sets, and the service‑level and key‑performance targets achieved. Floor operations: manage all outsourced service contracts and JLL's own people, with inspections and quality management, across cleaning, security, administration, reception, helpdesk, pantry and mailroom; develop and implement building procedures and performance measures that simplify the work and make the systems reliable; keep the buildings supplied with materials and services and enter supply and service contracts the client approves; inspect the contracted services routinely; manage events and basic set‑ups with the client's internal groups; see that helpdesk requests are attended in time and the mailroom delivers on time; achieve client satisfaction. Reporting: daily, weekly and monthly reports, the monthly management report to the client, the trackers and the inventory. Vendor management: manage the service contracts with inspections and quality checks; help prepare vendor contracts, scorecards and scopes of work; manage contract resources to the service levels at optimum cost; take part in emergency evacuation, crisis management and business continuity; manage health and safety and join its reviews. The targets: contracted service levels and indicators achieved, customer satisfaction achieved, no disruption to the client's business, savings initiatives delivered as agreed, the initiatives road map delivered, and the performance goals agreed with the manager; cafeteria knowledge is an added advantage, and the posting closes with the leadership behaviours JLL expects, stretch targets, difficult decisions, and open, constructive relations with superiors, subordinates, peers and clients.
Cleaning, security, administration, reception, helpdesk, pantry and mailroom: every outsourced contract on the floor is this role's to inspect
The skills the posting names: excellent people skills across a wide range of client staff and demands; demonstrated experience with tendering and service‑improvement initiatives; knowledge of occupational safety requirements; inventory management and good record‑keeping; strong PC literacy and the ability to run the day through various systems; experience with continuous‑improvement initiatives, highly desirable; and demonstrated experience with client reporting and report preparation, required. No degree or years are stated; an assistant manager on a Work Dynamics soft‑services contract typically has five to eight years in facility management or hospitality and a hotel‑management or business degree, and the house‑rules guide and the mess‑menu guide are the occupant's view of the pantry and the floor this role runs.
On site in Gurugram at a Work Dynamics client, not named; corporate occupier sites in Gurugram sit in DLF Cyber City , on Golf Course Road, in Udyog Vihar and along Sohna Road , and the recruiter will say which. JLL India soft‑services roles run six days on most sites with the day starting before the client's; the posting does not state the shift, and the first call should establish it along with the site's location and the size of the vendor team.
Which client site in Gurugram and its size, since the posting is the standard Work Dynamics brief and names none. Which of the seven services in the posting, cleaning, security, administration, reception, helpdesk, pantry and mailroom, are outsourced to which vendors, and whether the role manages the security contract or only coordinates with it. The facilities manager the role reports to and the targets that manager has set for the year. The savings initiatives already agreed with the client and what remains to be delivered. The helpdesk tool and the ticket volumes. The cafeteria arrangement, since the posting calls cafeteria knowledge an advantage. The events calendar and the largest event the site hosts. The shift and the weekend pattern. The tendering the posting mentions: what is up for re‑tender in the next year. And the range, since the posting states none; the Delhi NCR cost guide sets out the Gurugram bands a candidate should have in mind before hearing it.
Soft services is the half of facility management that occupiers notice: housekeeping, pantry and cafeteria, front office, helpdesk, mailroom, pest control, landscaping, washroom hygiene and the events a corporate floor hosts. Integrated facility management firms run these through vendor partners under service‑level agreements, and the soft‑services executive, coordinator, assistant manager or manager is the person who inspects the floors, runs the vendor briefings, closes the helpdesk tickets, submits the monthly management report and answers to the client's workplace lead. The career runs from executive to assistant manager to manager over five to ten years, usually with a hotel‑management or hospitality start; the cook guide , the laundry guide and the maintenance guide describe the same services run by a family PG at twenty beds, which is why a soft‑services professional reads a PG listing with a practised eye.
JLL's India postings usually give the qualification, the years of experience, the shift and the weekly hours and not a salary, and this page invents none; the band is read from those four. A two‑to‑four‑year executive on a rotational shift and a five‑year‑plus assistant manager with cafeteria experience sit in different bands, and a candidate asks the recruiter for the range at the first call. The first‑month budget guide and the city cost guides linked below give the arithmetic a candidate relocating for the role should do before the offer.
Apply through the Workday link on this page with a CV that states the site sizes managed, the headcount served, the vendor contracts run, the CAFM or helpdesk tools used and the client‑reporting formats produced, since the application is screened for those. Expect a round on a live scenario, a VIP visit, a pantry complaint, a vendor no‑show, and be ready to describe a monthly management report from memory. A candidate moving city should read the packing guide , the season guide on when beds are available, and the PG pages linked below; a six‑day, rotational‑shift role decides where one can live, and the metro‑first guide explains why the walk from the site matters more than the rent.
A Work Dynamics site in Gurugram; the recruiter names the building, and the corridor decides the commute
Soft‑services interviews test judgement more than knowledge. The screening call confirms the years, the site sizes and the vendor contracts on the CV; the operational round, usually with the facility manager, puts the candidate in a situation, a VIP visit announced at 9 for 11, a housekeeping vendor short by six staff on a Monday, a pantry complaint that reached the client's country head, and listens for the order of the response, the floor first, the vendor second, the client message third, the tracker entry fourth. A reporting exercise often follows: the candidate is given a week's helpdesk data and asked to draft the section of a monthly management report it belongs in, with the KPI and the corrective action. The final round with the account lead asks about cost, the savings initiative delivered on the last contract and how the vendor was kept whole while it was, and about the candidate's own escalation record. A hotel‑management graduate who has run a corporate floor and can describe a monthly report from memory is the profile that reaches the offer.
A soft‑services professional reads a PG listing for the services she manages by day: the mess menu and its hours in the mess‑menu guide, the housekeeping day and the laundry arrangement in the laundry guide, the pest‑control cycle in the maintenance calendar, the caretaker's verification in the caretaker guide. A house that states all four has the standard she is used to inspecting, and the reviews guide explains why she should read the four‑star review that names the housekeeping day before the five‑star one that names nothing.
From a soft‑services executive's chair the path runs to senior executive at three to five years, assistant manager at five to eight, manager at eight to twelve and a cluster or account role after, with the client‑facing and reporting skills weighing more at each step than the operational ones; a hotel‑management degree is the usual start and a facility‑management certification the usual next step. Candidates who add a cafeteria, an events or a sustainability specialism are asked for earlier, since the postings name each; the revenue guide explains, from the small operator's side, why the manager who can show a savings line is the one who is promoted.
Gurugram's office corridors are served by the Yellow Line and the Rapid Metro loop, and the bed should be on one of them or within a walk of the site. The DLF Phase 3 page ran ₹7,000–30,000 across 15 owner price points in September 2026, the operators' buildings at its top and the older Phase 3 houses at its bottom; Udyog Vihar ran ₹3,800–18,000 across 15 across the road, and Sector 14 ₹4,500–22,000 across 22 for a candidate who wants the older sectors' family houses and a short auto. The under‑₹5,000 page exists for a candidate whose first month must be cheap, the short‑stay page for a fortnight before the site is known, and the Delhi NCR cost guide for the whole picture. Start from the Gurugram PG hub , the ladies’ PG page for Gurugram , the working men’s page , the short‑stay page and the under‑₹5,000 page , and read the city cost guide for the September 2026 owner‑listing bands by locality before setting a budget.
Apply on JLL's Workday careers site through the posting REQ534167 , which is the only application route; PeeGee.in takes no applications and charges nothing to candidates or to the employer, and a message claiming to be a PeeGee.in recruiting desk for this role is the kind the scams guide describes. The posting was published on 2026-09-17 and Workday postings close without notice when filled, so a candidate should apply the week she reads this and check the link before travelling for an interview. The jobs board lists the other property, facility and workplace roles verified on the same day, by city. Workday applications need a candidate profile created on JLL's site with an email address, a CV uploaded for the resume parsing the posting mentions, and the questionnaire answered; the posting states that JLL uses artificial‑intelligence tools to analyse applications for relevant skills, experience and qualifications, so the CV should carry the posting's own words for the systems, sites and reports it names. JLL's postings also carry a candidate privacy notice and a statement that the firm is an equal‑opportunity employer that provides reasonable accommodations to candidates with disabilities on request, and the accessibility guide explains what that means for a candidate who needs one at the interview or on the site.
Managing every outsourced service contract on a corporate client's floors, cleaning, security, administration, reception, helpdesk, pantry and mailroom, to the contract's service levels and KPIs at optimum cost, with inspections, building procedures, supplies, events, reporting, vendor scorecards, emergency procedures and health and safety.
People skills across client staff, tendering and service‑improvement experience, occupational‑safety knowledge, inventory and record‑keeping, PC literacy across systems, continuous‑improvement experience and client reporting; cafeteria knowledge is an advantage.
Contracted service levels and KPIs, customer satisfaction, no disruption to the client, savings delivered, the initiatives road map and the goals agreed with the manager, as the posting lists.
A Work Dynamics client site in Gurugram, not named; the posting does not state the shift. Ask the recruiter at the first call.
Only through the JLL Workday posting REQ534167 linked on this page, published on 17 September 2026; it may close without notice.
- JLL careers — Assistant Manager, Soft Services, Gurugram (REQ534167)
- JLL India
- JLL careers, India postings
Posting details on this page were read from the JLL Workday careers site on 17 September 2026 (requisition REQ534167); the employer’s posting governs and may close without notice. Rent figures, where quoted, follow the September 2026 owner‑listing bands on the linked locality pages.
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