Assistant Clinic Manager

Oliva Skin & Hair Clinic; Hyderabad; On-site; INR 350,000 - 600,000; Full time

Job summary

Oliva Skin & Hair Clinic in Hyderabad is seeking a proactive Center Operations Executive to oversee daily clinic operations and ensure quality and efficiency. You will supervise client flow, manage reception duties with accuracy and timeliness, and help drive in-house sales to keep the center profitable.

The role emphasizes SOP adherence, staff training, customer satisfaction, and implementing center-level offers. You will coordinate with health-care professionals to maintain service standards.

Qualifications

• Proven record of supporting centre management in People and Operations.
• Strong knowledge of customer service, customer experience and process improvements.
• Energetic, forward-thinking and able to relate to people at all levels.
• Strong analytical ability, good judgment and client focus.
• Well organized and able to handle multiple tasks and deadlines.
• Conflict resolution and problem-solving skills with cultural awareness.
• Experience in center management, healthcare, or retail walk-in conversions, preferably target-based.

Responsibilities

• Be the second contact for center operations and oversee overall clinic operations to meet quality and operations objectives.
• Supervise the flow of clients through the business and ensure reception tasks are accurate, timely, and high quality to boost satisfaction.
• Support generation of sales from in-house offerings to keep the center profitable.
• Monitor administrative, operational and technical aspects for smooth center functioning.
• Ensure customer satisfaction by SOP adherence and staff training & development.
• Suggest and implement center-level offers and schemes.

Skills

Centre Management

Customer Service

People Skills

Analytical Ability

Time Management

Conflict Resolution

Target-Based Experience

Job description

• You will be the second point of contact for the center operations and accountable for overall operations of the clinic and to achieve both quality and operations objectives of the center.


• You will supervise the flow of clients through the business and ensure that all reception responsibilities are completed accurately and delivered with high quality and in a timely manner to improve customer satisfaction.


• Responsible in supporting for generating sales from in-house and making the center profitable.


• Responsible for monitoring the administrative, operational and technical aspect for smooth functioning of the center.


• Ensuring customer satisfaction by maintaining the quality of services through SOPs adherence and training & development of the team.


• Suggesting plans and execution of different offers and schemes at a center level.

Required Candidate profile

• Proven record of supporting in Centre Management, both in People and Operations.


• Thorough knowledge of customer service, customer experience and process improvements.


• An energetic, forward-thinking and creative individual who can relate to people at all levels of an organization.


• A strong analytical ability, good judgment and strong client focus.


• A well organized and self-directed individual who is capable of handling multiple tasks simultaneously and ability to meet timelines.


• Conflict resolution and problem-solving skills, strong cultural awareness.


• Good experience in supporting Center Management, Health Care, Retail industry in walk-in conversions and preferably from target based environment.