Center Manager

Suraksha Diagnostics; Kolkata District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Suraksha Diagnostics in Kolkata seeks a Centre Manager to oversee overall operational management of the diagnostic centre, ensuring efficient patient services and superior experience. You will supervise front office, diagnostic departments, doctors’ chambers, housekeeping, inventory, and centre administration.

The ideal candidate has 5-7 years in healthcare operations, with a hospital administration background preferred, and strong leadership, communication, and stakeholder management skills.

Qualifications

• Graduate in any discipline; Hospital Administration/Healthcare Management preferred.
• 5-7 years in centre operations, clinic management, diagnostics, hospitals, or healthcare service delivery.
• Strong understanding of healthcare operations, medical terminology, patient care processes, and diagnostic services.
• Proven experience in team management, customer service, and operational excellence.
• Good knowledge of billing processes, MIS reporting, inventory management, and compliance requirements.

Responsibilities

• Manage day-to-day operations of the centre to ensure seamless service delivery and efficient utilization of resources.
• Ensure excellent patient experience by overseeing patient flow, appointments, escalations, service quality, and timely report delivery.
• Coordinate with doctors, technicians, phlebotomists, front office, and support teams to ensure smooth functioning of all departments.
• Monitor inventory, housekeeping, equipment uptime, and infrastructure readiness across the centre.
• Ensure adherence to SOPs, quality standards, regulatory requirements, NABL/NABH guidelines, and company policies.
• Track operational KPIs including TAT, patient satisfaction, productivity, and service quality metrics.
• Supervise centre billing, cash collection, refunds, discounts, corporate billing, and expense control within approved budgets.
• Maintain accurate operational and patient records through designated systems and MIS tools.
• Handle patient and employee grievances, resolve operational issues, and ensure timely escalation where required.
• Build and maintain strong relationships with referring doctors, corporate clients, and local stakeholders to support business growth.
• Lead, motivate, and develop centre teams to achieve operational and business objectives.

Skills

Leadership

Team Management

Customer Service

Communication

Problem Solving

Stakeholder Management

Interpersonal Skills

Education

Graduate degree; Hospital Administration/Healthcare Management preferred

Tools

MIS Reporting Systems

Billing Software

Inventory Management Tools

Job description

Job Summary

The Centre Manager is responsible for the overall operational management of the diagnostic centre, ensuring efficient patient services, smooth departmental coordination, regulatory compliance, revenue optimization, and a superior patient experience. The role oversees front office, diagnostic departments, doctors' chambers, housekeeping, inventory, and centre administration.

Key Responsibilities

• Manage day-to-day operations of the centre to ensure seamless service delivery and efficient utilization of resources.
• Ensure excellent patient experience by overseeing patient flow, appointments, escalations, service quality, and timely report delivery.
• Coordinate with doctors, technicians, phlebotomists, front office, and support teams to ensure smooth functioning of all departments.
• Monitor inventory, housekeeping, equipment uptime, and infrastructure readiness across the centre.
• Ensure adherence to SOPs, quality standards, regulatory requirements, NABL/NABH guidelines, and company policies.
• Track operational KPIs including TAT, patient satisfaction, productivity, and service quality metrics.
• Supervise centre billing, cash collection, refunds, discounts, corporate billing, and expense control within approved budgets.
• Maintain accurate operational and patient records through designated systems and MIS tools.
• Handle patient and employee grievances, resolve operational issues, and ensure timely escalation where required.
• Build and maintain strong relationships with referring doctors, corporate clients, and local stakeholders to support business growth.
• Lead, motivate, and develop centre teams to achieve operational and business objectives.

Desired Candidate Profile

• Graduate in any discipline; qualification in Hospital Administration/Healthcare Management preferred.
• 5-7 years of experience in centre operations, clinic management, diagnostics, hospitals, or healthcare service delivery.
• Strong understanding of healthcare operations, medical terminology, patient care processes, and diagnostic services.
• Proven experience in team management, customer service, and operational excellence.
• Good knowledge of billing processes, MIS reporting, inventory management, and compliance requirements.
• Excellent communication, problem-solving, stakeholder management, and interpersonal skills.
• Ability to work in a fast-paced patient-centric environment and manage multiple priorities effectively.

Key Competencies

• Leadership & Team Management
• Customer/Patient Service Orientation
• Operational Planning & Execution
• Problem Solving & Decision Making
• Financial & Commercial Awareness
• Relationship Management
• Compliance & Quality Focus