Clinic Manager

Evenly Clinics; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Evenly Clinics in Bengaluru seeks an Operations Manager to lead clinic operations and patient relationship efforts. You will supervise staff, manage appointments, billing, and inventory while ensuring high service standards and minimal patient wait times. English proficiency is required.

The role emphasizes strong leadership, organization, and a patient-centric approach within a healthcare setting. Applicants with supervisory experience in clinics are preferred.

Qualifications

• Bachelor's degree in business administration, healthcare administration, or related field.
• English language proficiency.
• Strong leadership and communication skills.
• Excellent organizational and time-management abilities.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Ability to handle multiple tasks and prioritize effectively.
• Previous supervisory/management experience in healthcare.

Responsibilities

• Front desk handling: greet customers, billing, and appointment scheduling.
• Ensure patients are cared for with minimal wait time.
• Explain services and related costs to patients.
• Follow up on new and existing patient leads.
• Resolve customer issues post consultation and procedures.
• Keep doctor informed of patient feedback and issues via messages/calls.
• Oversee overall clinic operations and staff coordination.
• Manage inventory, billing, and day-to-day expenses.
• Maintain hygiene and cleanliness of clinic and treatment areas.

Skills

Leadership

Communication

Organization

Time management

Customer service

Multitasking

Supervisory experience

Education

Bachelor's degree in business administration / healthcare administration

Job description

Role & responsibilities

• Sales and Patient Relationship Management
  • Front desk handling - meet & greet customers, billing and appointment scheduling
  • Ensure patients are taken good care of and there is minimal to no wait time
  • Explaining services and related cost associated
  • Ensure all new and old patient leads are followed up.
  • Solving customer issues post consultation and procedures
  • Keeping doctor in the loop with patients' feedback/issues over messages and calls.
• Clinic Operations
  • Responsible for overall clinic operations
  • Check for any wear or tear of machinery, AC, or other equipment & bring it to the notice of management
  • Managing inventory for products, consumables, and office stationery along with the staff
  • Ensure staff timings and everyone is groomed properly
  • Ensure proper billing, payment collection, due report follow-up, etc.
  • Overall responsibility for petty cash and day-to-day expenses
  • Ensure proper hygiene and cleanliness of the clinic, treatment rooms, doctor rooms, etc.

Preferred candidate profile

• Bachelor's degree in business administration, healthcare administration, or a related field.
• Language Proficiency: English
• Strong leadership and communication skills.
• Excellent organizational and time-management abilities.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Ability to handle multiple tasks and prioritize effectively.
• Previous experience in a supervisory or management role preferably in a healthcare setting.