Centre Manager (Sales)

Pravaayu Healthcare; Mumbai; In loco; INR 900.000 - 1.500.000; Tempo pieno

Descrizione del lavoro

Pravaayu Healthcare in Mumbai is seeking a Centre Manager to lead Sales operations at the Pravaayu Speciality Clinic. The role focuses on driving revenue, enhancing patient experience, and ensuring smooth day-to-day operations.

The successful candidate will convert consultations into treatments, promote referrals, and foster long-term patient relationships through proactive leadership and KPI-driven management.

Competenze

• Bachelor's degree in Healthcare Management, Business, or a related field.
• Experience in B2C sales, revenue generation, leads conversion, and customer retention.
• Proven healthcare/clinic management experience.

Mansioni

• Drive revenue growth and clinic profitability.
• Convert consultations into active treatment plans.
• Educate patients on treatment benefits and ensure smooth transitions.
• Promote referrals and manage the clinic's referral program.
• Oversee day-to-day clinic operations and staff coordination.
• Lead and motivate clinic staff to deliver high-quality service.
• Foster long-term patient relationships and regular follow-up.
• Track KPIs and report revenue, patient satisfaction, and operations metrics.

Conoscenze

Revenue generation

B2C sales

Customer experience

Formazione

Bachelor's degree in Healthcare Management or related field

Descrizione del lavoro

We are seeking a dynamic and results-driven Centre Manager to lead Sales operations at Pravaayu Speciality Clinic. The ideal candidate will be responsible for driving revenue, enhancing patient experience, and ensuring smooth day-to-day operations. This role focuses on converting consultations into treatments, promoting referrals, and fostering long-term patient relationships.

Key Responsibilities

• Revenue Growth: Develop and implement strategies to drive revenue and increase the clinics profitability. Convert patients post-doctor consultation into active treatment plans.
• Patient Conversion: Work closely with doctors and therapists to educate patients on treatment benefits, ensuring a smooth transition from consultation to therapy.
• Patient Experience: Oversee and enhance the patient journey from initial inquiry to post-treatment follow-up. Ensure a welcoming and supportive environment for all patients.
• Referral Program: Proactively drive the clinic's referral program by engaging satisfied patients and offering incentives for referrals.
• Operations Management: Manage the clinics daily operations, including scheduling appointments, coordinating with staff, and maintaining high standards of service delivery.
• Team Leadership: Lead and motivate the clinics staff, ensuring all team members are aligned with the clinics goals and delivering exceptional service.
• Customer Retention: Foster long-term relationships with patients by ensuring regular communication, follow-up on treatment progress, and addressing any concerns promptly.
• Reporting & Analytics: Track and analyze key performance indicators (KPIs), providing regular reports to senior management on revenue, patient satisfaction, and operational efficiency.

Qualifications

• Bachelor's degree in Healthcare Management, Business, or a related field.
• Prior Experience in B2C Sales, revenue generation, leads conversion, referral program, patient experience, customer retention as well.
• Proven experience in healthcare, wellness, or clinic management.