Business Manager / Clinic Manager

Pravaayu Healthcare; Mumbai Suburban; In loco; INR 1.200.000 - 1.800.000; Tempo pieno

Descrizione del lavoro

Pravaayu Speciality Clinic is seeking a dynamic Centre Manager to lead Sales operations, drive revenue, and enhance patient experience. The role focuses on converting consultations into treatments, promoting referrals, and building lasting patient relationships.

You will oversee daily clinic operations, work with clinicians to educate patients on treatment benefits, and lead a team to achieve growth targets in a fast-paced healthcare setting.

Competenze

• Bachelor's degree in Healthcare Management, Business, or related field.
• Experience in B2C sales and revenue generation.
• Proven healthcare/clinic management experience.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to drive sales, patient conversions and growth strategies.
• Customer-focused with understanding of patient needs.

Mansioni

• Revenue Growth: Develop strategies to drive revenue and profitability; convert patients post-consultation into active treatment plans.
• Patient Conversion: Educate patients on treatment benefits, ensuring a smooth transition from consultation to therapy.
• Patient Experience: Oversee the patient journey from inquiry to post-treatment follow-up, ensuring a welcoming environment.
• Referral Program: Drive the clinic's referral program by engaging patients and offering incentives.
• Operations Management: Manage daily clinic operations, including scheduling and staff coordination.
• Team Leadership: Lead and motivate clinic staff to meet goals and deliver exceptional service.
• Customer Retention: Foster long-term relationships through regular communication and follow-up.
• Reporting & Analytics: Track KPIs and report revenue, patient satisfaction, and efficiency.

Conoscenze

B2C Sales

Revenue Growth

Leads Conversion

Patient Experience

Team Leadership

Communication Skills

Formazione

Bachelor's degree in Healthcare Management/Business

Descrizione del lavoro

We are seeking a dynamic and results-driven Centre Manager to lead Sales operations at Pravaayu Speciality Clinic. The ideal candidate will be responsible for driving revenue, enhancing patient experience, and ensuring smooth day-to-day operations. This role focuses on converting consultations into treatments, promoting referrals, and fostering long-term patient relationships.

Key Responsibilities

• Revenue Growth: Develop and implement strategies to drive revenue and increase the clinics profitability. Convert patients post-doctor consultation into active treatment plans.
• Patient Conversion: Work closely with doctors and therapists to educate patients on treatment benefits, ensuring a smooth transition from consultation to therapy.
• Patient Experience: Oversee and enhance the patient journey from initial inquiry to post-treatment follow-up. Ensure a welcoming and supportive environment for all patients.
• Referral Program: Proactively drive the clinic's referral program by engaging satisfied patients and offering incentives for referrals.
• Operations Management: Manage the clinics daily operations, including scheduling appointments, coordinating with staff, and maintaining high standards of service delivery.
• Team Leadership: Lead and motivate the clinics staff, ensuring all team members are aligned with the clinics goals and delivering exceptional service.
• Customer Retention: Foster long-term relationships with patients by ensuring regular communication, follow-up on treatment progress, and addressing any concerns promptly.
• Reporting & Analytics: Track and analyze key performance indicators (KPIs), providing regular reports to senior management on revenue, patient satisfaction, and operational efficiency.

Qualifications

• Bachelor's degree in Healthcare Management, Business, or a related field.
• Prior Experience in B2C Sales, revenue generation, leads conversion, referral program, patient experience, customer retention as well.
• Proven experience in healthcare, wellness, or clinic management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to drive sales, patient conversions, and implement growth strategies.
• Customer-focused with a strong understanding of patient needs and experience.