Assistant Store Manager

Tatvartha Health; Vasai-Virar; Presencial; INR 420 000 - 660 000; Tempo integral

Resumo da oferta

Tatvartha Health is seeking an Assistant Store Manager with a background in retail, wellness, healthcare, or customer-facing roles to support daily store operations and deliver exceptional customer experiences.

You will engage customers, guide consultations, manage the team, coordinate with doctors and backend teams, and drive revenue through service excellence and upselling opportunities, while maintaining inventory and reporting.

Qualificações

• Graduate (Mandatory).
• 2+ years of team handling experience.
• Strong communication, customer engagement, and people management skills.
• Comfortable with customer calling, follow-ups, and relationship management.
• Basic knowledge of Excel / Google Sheets.
• Comfortable using CRM systems and daily reporting tools.
• High ownership, accountability, and a proactive mindset.
• Strong problem-solving and stakeholder management abilities.

Responsabilidades

• Welcome and guide customers in a warm, professional manner.
• Support consultations and treatment journey with customers.
• Explain treatment plans, product usage, and recommendations.
• Drive customer satisfaction, retention, and repeat visits.
• Handle customer queries, concerns, and escalations effectively.
• Coordinate with doctors, backend teams, and cross-functional stakeholders.
• Maintain shift rosters, supervise team, and monitor productivity.
• Track daily footfall, appointments, and conversions.
• Maintain MIS reports and inventory management.

Conhecimentos

Customer engagement

People management

Communication skills

CRM systems

Excel/Google Sheets

Reporting tools

Formação académica

Graduate

Ferramentas

CRM systems

Excel

Google Sheets

Descrição da oferta de emprego

We are looking for an Assistant Store Manager from a retail, wellness, healthcare, or customer-facing background to support daily store operations, drive customer engagement, and deliver an exceptional customer experience.

Key Responsibilities

Customer Experience & Customer Engagement

• Ensure every customer is welcomed and guided through their visit in a warm and professional manner.
• Understand customer concerns and support them through consultations and their treatment journey.
• Assist in explaining treatment plans, product usage, and recommendations.
• Drive customer satisfaction, retention, and repeat visits.
• Handle customer queries, concerns, and escalations effectively.
• Ensure consistent follow-ups and engagement for a seamless customer experience.
• Conduct outbound calling to prospective and existing customers for appointment confirmations, follow-ups, customer engagement, retention, and service recovery.
• Reconnect with missed leads, no-shows, and inactive customers to improve store footfall and conversion.
• Coordinate with customers over phone calls, WhatsApp, and CRM tools to ensure timely communication and follow-ups.
• Maintain high standards of customer communication and relationship management.

Store Operations & Team Management

• Ensure smooth day-to-day store/clinic operations.
• Manage store opening/closing activities, hygiene, and overall upkeep.
• Supervise and guide the team, including Hair Coaches and support staff.
• Manage appointments, walk-ins, and customer escalations efficiently.
• Coordinate with doctors, backend teams, and cross-functional stakeholders.
• Maintain shift rosters and ensure team productivity and discipline.
• Monitor customer service standards and ensure adherence to SOPs.

Business Ownership

• Drive store performance and support achievement of revenue targets.
• Guide the team on product understanding, treatment plans, and upselling opportunities.
• Ensure a strong focus on conversions, repeat business, and customer retention.
• Track daily sales performance and proactively identify opportunities to improve store outcomes.
• Support local marketing and customer engagement initiatives to drive footfall.

Reporting & Inventory Management

• Track daily footfall, appointments, conversions, and customer follow-ups.
• Maintain MIS reports and ensure accurate reporting.
• Ensure accurate inventory management and timely replenishment of products.
• Maintain data accuracy, CRM hygiene, and reporting discipline.

What We're Looking For

• Graduate (Mandatory).
• 46 years of experience in retail, wellness, healthcare, hospitality, or customer-facing roles.
• Minimum 2+ years of team handling experience.
• Strong communication, customer engagement, and people management skills.
• Comfortable with customer calling, follow-ups, and relationship management.
• Basic knowledge of Excel / Google Sheets.
• Comfortable using CRM systems and daily reporting tools.
• High ownership, accountability, and a proactive mindset.
• Strong problem-solving and stakeholder management abilities.