Centre Manager (Sales)

Pravaayu Healthcare; Mumbai Suburban; In loco; INR 900.000 - 1.300.000; Tempo pieno

Descrizione del lavoro

Pravaayu Speciality Clinic seeks a dynamic Centre Manager to lead Sales operations and drive revenue while ensuring an excellent patient experience. You will convert consultations into treatments, promote referrals, and build long-term patient relationships.

The role requires strong leadership, B2C sales experience, and a focus on operational excellence within a healthcare setting. You will guide staff and monitor KPIs to improve clinic profitability and patient outcomes.

Competenze

• Bachelor's degree in Healthcare Management, Business, or related field.
• Prior Experience in B2C Sales, revenue generation, leads conversion, referral program, patient experience, customer retention.

Mansioni

• Revenue Growth: Develop and implement strategies to drive revenue and increase clinic profitability. Convert patients post-consultation into active treatment plans.
• Patient Conversion: Educate patients on treatment benefits, ensuring a smooth transition from consultation to therapy.
• Patient Experience: Oversee the patient journey from initial inquiry to post-treatment follow-up, ensuring a welcoming environment.
• Referral Program: Drive referrals by engaging satisfied patients and offering incentives.
• Operations Management: Manage daily operations, schedule appointments, coordinate with staff, and maintain service standards.
• Team Leadership: Lead and motivate clinic staff, aligning actions with clinic goals.
• Customer Retention: Maintain long-term relationships with patients through regular communication and follow-ups.
• Reporting & Analytics: Track KPIs and report revenue, patient satisfaction, and operational efficiency to senior management.

Conoscenze

B2C Sales

Formazione

Bachelor's degree in Healthcare Management

Descrizione del lavoro

We are seeking a dynamic and results-driven Centre Manager to lead Sales operations at Pravaayu Speciality Clinic. The ideal candidate will be responsible for driving revenue, enhancing patient experience, and ensuring smooth day-to-day operations. This role focuses on converting consultations into treatments, promoting referrals, and fostering long-term patient relationships.

Key Responsibilities:

• Revenue Growth: Develop and implement strategies to drive revenue and increase the clinics profitability. Convert patients post-doctor consultation into active treatment plans.
• Patient Conversion: Work closely with doctors and therapists to educate patients on treatment benefits, ensuring a smooth transition from consultation to therapy.
• Patient Experience: Oversee and enhance the patient journey from initial inquiry to post-treatment follow-up. Ensure a welcoming and supportive environment for all patients.
• Referral Program: Proactively drive the clinic's referral program by engaging satisfied patients and offering incentives for referrals.
• Operations Management: Manage the clinics daily operations, including scheduling appointments, coordinating with staff, and maintaining high standards of service delivery.
• Team Leadership: Lead and motivate the clinics staff, ensuring all team members are aligned with the clinics goals and delivering exceptional service.
• Customer Retention: Foster long-term relationships with patients by ensuring regular communication, follow-up on treatment progress, and addressing any concerns promptly.
• Reporting & Analytics: Track and analyze key performance indicators (KPIs), providing regular reports to senior management on revenue, patient satisfaction, and operational efficiency.

Qualifications:

• Bachelor's degree in Healthcare Management, Business, or a related field.
• Prior Experience in B2C Sales, revenue generation, leads conversion, referral program, patient experience, customer retention as well.
• Proven experience in healthcare, wellness, or clinic management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to drive sales, patient conversions, and implement growth strategies.
• Customer-focused with a strong understanding of patient needs and experience.

Skills:

• - B2C Sales, revenue generation, leads conversion, referral program, patient experience, customer retention, Smooth operation function of Centre