Assistant Branch Manager - Madurai

Keka Technologies Private Limited; Madurai District; On-site; INR 350,000 - 550,000; Full time

Job summary

Keka Technologies Private Limited in Tamil Nadu is seeking a results-driven Sales and Operations Executive to manage daily branch activities, drive customer service and sales, and implement improvements for smooth functioning.

You will strategize targets, break down monthly goals, lead a reporting team, and coordinate with the head office to achieve sales objectives, including outbound lead generation and client meetings.

Qualifications

• Excellent verbal and written communication skills.
• Ability to create and present ideas, reports, and budgets in various formats.
• Ability to work both independently and collaboratively.
• Excellent time management skills with the ability to assign and delegate tasks.
• Proficient with Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.

Responsibilities

• Manage daily branch operations, focusing on customer service and sales.
• Reach out to assigned queries and ensure satisfactory resolution for study abroad/immigration.
• Strategize team efforts to achieve monthly sales targets and break them into weekly goals.
• Ensure reporting team meets targets with supportive collaboration.
• Maintain team engagement and retention during working hours.
• Identify and pursue new sales opportunities, including cold calling and lead follow-up.
• Set up meetings with potential clients and assist team to close deals.
• Coordinate with branch head office and other stakeholders for smooth functioning.
• Provide guidance to students and parents on study abroad programs and procedures.

Skills

Verbal communication

Written communication

Time management

MS Office

Organizational skills

Team collaboration

Education

Any Graduate

Tools

MS Office

Job description

Manage daily operations of the overall branch, especially customer service, and sales, and make improvements as needed to ensure the smooth functioning and full utilization of the given resource, which may include add-on responsibilities if required. Ex Marketing campaign support and more.

Ensure reaching out to the assigned queries, regular follow-ups, and satisfactory resolution of client queries and concerns promptly for the study overseas/immigration.

Strategize the team for the achievement of the Sales Target through the breakdown of the Monthly target into weekly Targets of the product they and their reporting sales team are dealing with for themselves and the team members.

Meet the individual targets assigned by the head office and also ensure all the reporting team members meet their respective targets, by extending help to the team in any area of the work for effective functioning.

Enhance the overall productivity of the team by ensuring the team's continuous engagement during working hours and also ensuring the retainment of the team.

Actively seeking out new sales opportunities by reaching out to the assigned leads for yourself and to the reporting sales team which also includes cold calling.

Set up the meeting with the potential clients for yourself and also help the team members close their deals to ensure the meeting of the Targets given by the Head office.

Serves as a resource to students, parents, and others regarding study abroad programs, policies, and procedures as and when required.

Have frequent reviews with the team for better results and guide them in the area of improvement.

Share the weekly sales report of the numbers achieved in the last week and the expected numbers in the coming week, for oneself and the team.

Coordination post the client signs up with the concerned person.

Work closely with the Branch / Zonal Manager for the general, smooth and complete functioning of the Branch.

Year of Experience :- 3 yrs to 4 yrs

Qualification :- Any Graduate

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Ability to create and present ideas, reports, and budgets in various formats.
• Ability to work both independently and collaboratively.
• Excellent time management skills with the ability to assign and delegate tasks.
• Proficient with Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail