Assistant Branch Manager - Coimbatore

Keka Technologies Private Limited; Coimbatore District; On-site; INR 400,000 - 600,000; Full time

Job summary

Keka Technologies Private Limited in Coimbatore invites an energetic Sales and Operations Executive to manage daily branch activities, focus on customer service, lead generation, and target achievement. You will coordinate with the team to optimize processes and ensure smooth functioning of resources.

The role targets individuals with 3–4 years of experience, a graduate qualification, and strong communication skills, with a focus on performance and client satisfaction in a fast-paced setting.

Qualifications

• Graduate with strong communication skills.
• Experience in sales and customer service.
• Ability to lead and coordinate team to achieve targets.

Responsibilities

• Manage daily branch operations, focusing on customer service and sales.
• Reach out to queries, follow up, and resolve client concerns promptly.
• Strategize the team to achieve monthly and weekly sales targets.
• Ensure reporting and target attainment with the head office.
• Engage team for productivity and retention.
• Coordinate with branch/zonal managers for smooth operations.

Skills

Communication

Presentations

Independent & collaborative

Time management

MS Office

Organization

Education

Any Graduate

Tools

Microsoft Office Suite

Job description

Year of Experience:-3 yrs to 4 yrs

Qualification:-

Any Graduate

• Ø Manage daily operations of the overallbranch, especially customer service, and sales, and make improvements as needed to ensure the smooth functioning and full utilizationof thegiven resource, which may include add-onresponsibilitiesif required. Ex Marketing campaign support and more.
• Ø Ensure reaching out to the assigned queries, regular follow-ups, and satisfactoryresolution of client queries and concerns promptly for thestudy overseas/immigration.
• Ø Strategize the team for the achievementof the Sales Target through the breakdown of the Monthly target into weekly Targets of the product they and their reporting sales team are dealingwith for themselves and the team members.
• Ø Meet the individual targets assigned by the head office and also ensure all the reporting team members meet their respectivetargets, by extending help to the team in any area of the work for effective functioning.
• Ø Enhance the overall productivity of the team by ensuring the team's continuousengagement during working hours and also ensuring the retainment of the team.
• Ø Actively seeking out new sales opportunities by reaching out to the assigned leads for yourself and to the reporting sales team which also includes cold calling.
• Ø Set up the meeting with the potential clients for yourselfand also help the team members close their deals to ensure the meeting of the Targets given by the Head office.
• Ø Serves as a resource to students, parents, and others regardingstudy abroad programs, policies, and procedures as and when required.
• Ø Have frequent reviews with the team for better results and guide them in the area of improvement.
• Ø Share the weekly sales report of the numbers achieved in the last week and the expectednumbers in the coming week, for oneself and the team.
• Ø Coordination post the client signs up with the concernedperson.
• Ø Work closely with the Branch / Zonal Manager for the general, smooth andcomplete functioning of the Branch.

Required Skills/Abilities:

• ØExcellent verbal and written communication skills.
• ØAbility to create and present ideas, reports, and budgets in various formats.
• ØAbility to work both independently and collaboratively.
• ØExcellent time management skills with the ability to assign and delegate tasks.
• ØProficient with Microsoft Office Suite or related software.
• ØExcellent organizational skills and attention to detail