Assistant Branch Manager - Calicut

ESP Engineered; Kunnamangalam; On-site; INR 400,000 - 600,000; Full time

Job summary

ESP Engineered, located in Kunnamangalam, Kerala, is looking for a dedicated professional with 3-4 years of experience to manage daily branch operations and enhance sales. This role involves ensuring exceptional customer service, strategizing for sales targets, and supporting the team in reaching their goals. Ideal candidates should possess excellent communication skills and proficiency in Microsoft Office. Join us in helping students navigate their study abroad journeys.

Qualifications

• 3-4 years of experience required.
• Excellent verbal and written communication skills.
• Ability to manage tasks and delegate effectively.

Responsibilities

• Manage daily operations and improve customer service.
• Ensure client queries and concerns are resolved promptly.
• Strategize team goals and monitor achievement of sales targets.
• Enhance team productivity and engagement.
• Seek out new sales opportunities and support team members.

Skills

Excellent verbal and written communication skills

Time management skills

Ability to create and present reports

Independent and collaborative working

Organizational skills and attention to detail

Education

Any Graduate

Tools

Microsoft Office Suite

Job description

Responsibilities

• Manage daily operations of the overall branch, especially customer service, and sales, and make improvements as needed to ensure the smooth functioning and full utilization of the given resource, which may include add-on responsibilities if required. Ex Marketing campaign support and more.
• Ensure reaching out to the assigned queries, regular follow-ups, and satisfactory resolution of client queries and concerns promptly for the study overseas/immigration.
• Strategize the team for the achievement of the Sales Target through the breakdown of the Monthly target into weekly Targets of the product they and their reporting sales team are dealing with for themselves and the team members.
• Meet the individual targets assigned by the head office and also ensure all the reporting team members meet their respective targets, by extending help to the team in any area of the work for effective functioning.
• Enhance the overall productivity of the team by ensuring the team's continuous engagement during working hours and also ensuring the retainment of the team.
• Actively seeking out new sales opportunities by reaching out to the assigned leads for yourself and to the reporting sales team which also includes cold calling.
• Set up the meeting with the potential clients for yourself and also help the team members close their deals to ensure the meeting of the Targets given by the Head office.
• Serves as a resource to students, parents, and others regarding study abroad programs, policies, and procedures as and when required.
• Have frequent reviews with the team for better results and guide them in the area of improvement.
• Share the weekly sales report of the numbers achieved in the last week and the expected numbers in the coming week, for oneself and the team.
• Coordination post the client signs up with the concerned person.
• Work closely with the Branch / Zonal Manager for the general, smooth and complete functioning of the Branch.

Qualifications

• Year of Experience: 3- 4 years
• Qualification: Any Graduate
• Excellent verbal and written communication skills.
• Ability to create and present ideas, reports, and budgets in various formats.
• Ability to work both independently and collaboratively.
• Excellent time management skills with the ability to assign and delegate tasks.
• Proficient with Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail