Branch Manager - Madurai

Keka Technologies Private Limited; Madurai District; On-site; INR 420,000 - 650,000; Full time

Job summary

Keka Technologies Private Limited is seeking a Branch Operations and Sales Lead in Tamil Nadu. The role focuses on managing daily branch operations, driving customer service excellence, and achieving sales targets for overseas immigration services.

Candidate should have 3–4 years of experience, be graduate, and proficient in MS Office. You will coordinate with the Zonal Manager and head office to ensure smooth branch functioning and growth.

Qualifications

• 3–4 years of experience in branch operations, customer service or sales.
• Graduate degree required.
• Proficiency in MS Office.
• Strong communication and reporting skills.

Responsibilities

• Oversee daily branch operations with focus on customer service and sales.
• Resolve client queries promptly and support immigration service delivery.
• Drive sales targets by breaking down monthly goals into weekly targets for the team.
• Ensure reporting accuracy and help team meet targets.
• Engage and retain team productivity during working hours.
• Identify and pursue new sales opportunities, including cold calling.
• Coordinate meetings with potential clients and assist team to close deals.
• Provide information to students/parents about study abroad programs and procedures.

Skills

Verbal and written communication

Idea/presentation/reporting

Independent and collaborative work

Time management

MS Office proficiency

Attention to detail

Education

Any Graduate

Tools

Microsoft Office Suite

Job description

Key Responsibilities

• Manage daily operations of the overall branch, especially customer service, and sales, and make improvements as needed to ensure the smooth functioning and full utilization of the given resource, which may include add-on responsibilities if required. Ex Marketing campaign support and more.
• Ensure reaching out to the assigned queries, regular follow-ups, and satisfactory resolution of client queries and concerns promptly for the immigration services.
• Strategize the team for the achievement of the Sales Target through the breakdown of the Monthly target into weekly Targets of the product they and their reporting sales team are dealing with for themselves and the team members. You will be directly answerable for the overseas sales.
• Meet the individual targets assigned by the head office and also ensure all the reporting team members meet their respective targets, by extending help to the team in any area of the work for effective functioning.
• Enhance the overall productivity of the team by ensuring the team's continuous engagement during working hours and also ensuring the retainment of the team.
• Actively seeking out new sales opportunities by reaching out to the assigned leads for yourself and to the reporting sales team which also includes cold calling.
• Set up the meeting with the potential clients for yourself and also help the team members close their deals to ensure the meeting of the Targets given by the Head office.
• Serves as a resource to students, parents, immigration clients and others regarding study abroad programs, policies, and procedures.
• Have frequent reviews with the team for better results and guide them in the area of improvement.
• Share the weekly sales report of the numbers achieved in the last week and the expected numbers in the coming week, for oneself and the team.
• Coordination post the client signs up with the concerned person.
• Work closely with the Zonal Manager for the General and the smooth and complete functioning of the Branch.

Note: The principal responsibilities listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on organizational requirements.

Experience & Qualifications

Year of Experience:-3 yrs to 4 yrs

Qualification: Any Graduate

Required Skills / Abilities

• Excellent verbal and written communication skills.
• Ability to create and present ideas, reports, and budgets in various formats.
• Ability to work both independently and collaboratively.
• Excellent time management skills with the ability to assign and delegate tasks.
• Proficient with Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail