Branch Manager - Hubli

IRISH EXPERT LLP; Hubli; On-site; INR 600,000 - 800,000; Full time

Job summary

ESP Engineered in Hubli, Karnataka seeks a Branch Manager to oversee daily operations, focusing on customer service and sales. The role requires managing a team to achieve set targets, ensuring high-quality client interactions, and streamlining branch activities.

The ideal candidate will have 3 to 4 years of relevant experience and strong communication skills. Proficiency in Microsoft Office and the ability to work independently and collaboratively are essential. A graduate degree is required, and the position offers opportunities for growth.

Qualifications

• 3 to 4 years of experience in a related field.
• Strong communication and organizational skills.
• Proficiency in handling operations in customer service.

Responsibilities

• Manage daily operations of the branch focused on customer service.
• Ensure timely outreach and resolution of client queries.
• Achieve sales targets by strategizing with the team.
• Actively seek new sales opportunities.
• Guide team members and conduct regular reviews.

Skills

Excellent verbal and written communication skills

Ability to create and present ideas, reports, and budgets

Ability to work both independently and collaboratively

Excellent time management skills

Proficient with Microsoft Office Suite

Excellent organizational skills and attention to detail

Education

Any Graduate

Tools

Microsoft Office Suite

Job description

Overview

Manage daily operations of the branch, focusing on customer service and sales, and make improvements to ensure smooth functioning and full utilization of resources. May include add-on responsibilities such as marketing campaign support.

Responsibilities

• Ensure timely outreach to assigned queries, regular follow-ups, and satisfactory resolution of client queries and concerns for immigration services.
• Strategize the team to achieve sales targets by breaking down monthly targets into weekly targets for the products handled by the team; report to the overseas sales.
• Meet individual targets assigned by the head office and support the team to meet their targets.
• Enhance overall productivity by ensuring continuous engagement during working hours and retaining the team.
• Actively seek new sales opportunities by reaching out to assigned leads and through team efforts including cold calling.
• Set up meetings with potential clients for yourself and help team members close their deals to meet targets set by head office.
• Serve as a resource to students, parents, immigration clients, and others regarding study abroad programs, policies, and procedures.
• Conduct regular reviews with the team and guide them in areas for improvement.
• Share weekly sales performance and forecasts for the upcoming week for yourself and the team.
• Coordinate post-sign-up activities with the concerned person.
• Work closely with the Zonal Manager for general and smooth branch functioning.

Qualifications and Skills

• Year of Experience: 3 yrs to 4 yrs
• Qualification: Any Graduate
• Required Skills/Abilities:
• Excellent verbal and written communication skills.
• Ability to create and present ideas, reports, and budgets in various formats.
• Ability to work both independently and collaboratively.
• Excellent time management skills with the ability to assign and delegate tasks.
• Proficient with Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.