Assistant Branch Manager- Kakinada

Keka Technologies Private Limited; Kakinada; On-site; INR 500,000 - 800,000; Full time

Job summary

Keka Technologies Private Limited in India is seeking a capable professional to manage day-to-day branch operations, focusing on customer service and sales, and drive improvements in processes.

You will lead a team to achieve monthly and weekly targets, coordinate with head office, and engage with students/clients for study abroad programs.

Qualifications

• 3–4 years of experience in branch operations, customer service and sales.
• Graduate degree or equivalent is required.

Responsibilities

• Manage daily branch operations, especially customer service and sales, and implement improvements.
• Respond to queries, follow up, and resolve client issues for study abroad/immigration.
• Strategize to achieve sales targets by breaking monthly targets into weekly goals for the product and team.
• Help team members meet individual and collective targets.
• Boost team productivity and retention.
• Identify new sales opportunities via assigned leads and cold calls.
• Schedule meetings with potential clients and assist in closing deals.
• Provide information on study abroad programs and policies to students and parents.
• Conduct regular reviews and coach the team.
• Share weekly sales reports and forecasts.
• Coordinate post-signup with the relevant contact.
• Collaborate with Branch/Zonal Manager for smooth operations.

Skills

Excellent verbal and written comms

Idea presentation

Independent & collaborative

Time management

Microsoft Office Suite

Organizational skills

Education

Any Graduate

Tools

Microsoft Office

Job description

Year of Experience:-3 yrs to 4 yrs

Qualification:-

Any Graduate

• Ø Manage daily operations of the overallbranch, especially customer service, and sales, and make improvements as needed to ensure the smooth functioning and full utilizationof thegiven resource, which may include add-onresponsibilitiesif required. Ex Marketing campaign support and more.
• Ø Ensure reaching out to the assigned queries, regular follow-ups, and satisfactoryresolution of client queries and concerns promptly for thestudy overseas/immigration.
• Ø Strategize the team for the achievementof the Sales Target through the breakdown of the Monthly target into weekly Targets of the product they and their reporting sales team are dealingwith for themselves and the team members.
• Ø Meet the individual targets assigned by the head office and also ensure all the reporting team members meet their respectivetargets, by extending help to the team in any area of the work for effective functioning.
• Ø Enhance the overall productivity of the team by ensuring the team's continuousengagement during working hours and also ensuring the retainment of the team.
• Ø Actively seeking out new sales opportunities by reaching out to the assigned leads for yourself and to the reporting sales team which also includes cold calling.
• Ø Set up the meeting with the potential clients for yourselfand also help the team members close their deals to ensure the meeting of the Targets given by the Head office.
• Ø Serves as a resource to students, parents, and others regardingstudy abroad programs, policies, and procedures as and when required.
• Ø Have frequent reviews with the team for better results and guide them in the area of improvement.
• Ø Share the weekly sales report of the numbers achieved in the last week and the expectednumbers in the coming week, for oneself and the team.
• Ø Coordination post the client signs up with the concernedperson.
• Ø Work closely with the Branch / Zonal Manager for the general, smooth andcomplete functioning of the Branch.

Required Skills/Abilities:

• ØExcellent verbal and written communication skills.
• ØAbility to create and present ideas, reports, and budgets in various formats.
• ØAbility to work both independently and collaboratively.
• ØExcellent time management skills with the ability to assign and delegate tasks.
• ØProficient with Microsoft Office Suite or related software.
• ØExcellent organizational skills and attention to detail