Deputy Branch Manager

Goal Educational Services; Patna; Sur place; INR 180 000 - 240 000; Plein temps

Résumé du poste

Goal Educational Services in Patna is seeking a proactive candidate to counsel students and parents, drive admissions, and manage branch sales activities. You will coordinate with multiple departments to ensure smooth enrollment and revenue collection while maintaining high customer satisfaction.

The role requires strong communication, organizational skills, and the ability to handle inquiries, resolve conflicts, and educate staff about the full product portfolio.

Qualifications

• Experience in student and parent counseling.
• Strong communication, presentation and persuasion abilities.
• Ability to manage multiple tasks and meet deadlines.

Responsabilités

• Ensure customer satisfaction and retention of students and parents.
• Maintain communication and relationships with students and parents across the course duration.
• Monitor revenue collection and help reduce branch expenses.
• Handle parent and student inquiries or complaints.
• Coordinate with all departments at branch, region, and corporate office.
• Ensure office cleanliness, appearance and safety.
• Assist enrollment of students as per company norms.
• Manage daily sales activity and admissions process at the branch.
• Educate team about product portfolio and services.
• Provide product knowledge updates to sales and operations staff.
• Develop positive relations between academic and branch teams.
• Address employee issues, sales conflicts and pricing timely.
• Manage sales pipeline, forecast monthly sales and identify new opportunities.
• Meet with front office and counselors for student enrollment.
• Prepare MIS and track competition.

Connaissances

Student counseling

Parent counseling

Sales & persuasion

Communication skills

Team coordination

Time management

Description du poste

Job Description

• Responsible for ensuring customer satisfaction (students and parents) & retention.
• Ensure proper communication & relationship with all the students and parents for entire course duration.
• Monitoring and ensure proper collection of revenue and reduce branch expenses.
• Handling any kind of Parent enquiry & Student enquiry or complaints
• Should co-ordinate with all departments at branch/region/Corporate office.
• Ensures general cleanliness, appearance and safety of the office premise
• Admission of students in courses as per company Norms.
• Ensuring Daily Sales Activity Governance & Admission Management of Branch.
• Educate Team about bouquet of product portfolio and other complimentary services.
• Constant Education and Product Knowledge checking of Sales & Ops employees to keep them abreast of the latest developments in the sector & within the Company.
• Develop positive working relationship amongst academic & Branch Team to ensure high level of Engagement.
• Address Employee issues, sales conflicts and pricing issues timely.
• Manage sales pipeline, forecast monthly sales and identify new business opportunities in order to achieve Monthly
• Targets and ABP across all parameters.
• Meeting with Front office Executive & Counselor for students enrollement.
• Preparing MIS as per Business Requirement & Competition Tracking.
• Organizing and Participating in relevant events to ensure larger pie of market share.
• Ensuring effective Merchandising and Display to enhance product visibility and drive volumes.

Experience, Skills and Key Responsibility:

• Should have experience in student & Parent counseling.
• Innovative thinker, Self-motivator.
• Excellent organizational skills and ability to excel in multi task, Business Acumen / ability to understand Business.
• Excellent time and work pressure management skill, ability to prioritize, ability to handle team, high attention to detail and ability to meeting established deadlines.
• Strong communication, presentation and persuasion skills. Enthusiastic and positive attitude.
• Interpersonal skills to communicate with various types of client groups and leaders.
• Good written and verbal communication.