Assistant Branch Manager- Kottayam

Irish-Expert-LLP; Kottayam; Sur place; INR 500 000 - 800 000; Plein temps

Résumé du poste

Irish-Expert-LLP is seeking an experienced immigration advisor to provide expert guidance to clients and handle enquiries related to immigration products and services. The role involves staying updated on immigration rules and guiding clients through processes while ensuring regulatory compliance.

The candidate will counsel clients, collect documents, manage communications, and generate reports while maintaining accurate records and delivering excellent service in English and regional languages.

Qualifications

• Bachelor's degree in any stream.
• 3+ years in the relevant area.
• Excellent written and oral communication in English and regional language.
• Proficiency with CRM systems and other relevant software.

Responsabilités

• Counsel clients and handle enquiries about immigration products and services over the phone, email, and in person.
• Provide expert advice on visa options, eligibility, and challenges.
• Collect and verify client documents and ensure accuracy.
• Follow up on client payments.
• Stay informed about changes in immigration laws, policies, and procedures.
• Address inquiries, concerns, and provide updates throughout the process.
• Identify and resolve challenges in the immigration process and work with clients on solutions.
• Maintain records/tracking of client interactions and outcomes.
• Generate reports on case statuses and compliance metrics.
• Educate clients on immigration policies and changes affecting applications.
• Handle any other additional responsibilities as required.

Connaissances

Attention to detail

Communication skills

Interpersonal skills

Analytical thinking

CRM proficiency

Formation

Bachelor's degree

Outils

CRM systems

Description du poste

Responsible for providing expert advice and assistance to clients and their enquiries selling Immigration products & services. This role involves staying abreast on immigration rues and regulations various countries, guiding clients through immigration process, and ensuring compliance with relevant regulations.

Specific responsibilities:

• Responsible for counselling the clients, and their enquiries selling Immigration products & services, over the phone, through email & in person.
• Provide expert advice on available visa options, eligibility criteria, and potential challenges.
• Collect basic documents from clients and ensure accuracy and completeness of the same.
• Follow up on clients on payments.
• Stay informed about changes in immigration laws, policies, and procedures.
• Address client inquiries, and concerns, and provide updates throughout the immigration process.
• Identify and address challenges or issues that may arise during the immigration process. Work with clients to develop solutions and mitigate potential obstacles.
• Maintain accurate and up-to-date records/trackers of client interactions, immigration process, and outcomes.
• Generate reports on the status of immigration cases and compliance metrics.
• Educate clients on immigration policies, procedures, and potential changes affecting their applications.
• Any other additional responsibilities as and when required.

KEY SELECTION CRITERIA

Qualification

• Bachelor's degree in any stream

Experience

• 3+ years in the relevant area
• Strong attention to detail.
• Excellent communication and interpersonal skills.
• Analytical and critical thinking abilities.
• Proficiency with CRM systems and other relevant software.
• Excellent written and oral communication skills in English and Regional language.