Assistant Branch Manager- Kottayam

IRISH EXPERT LLP; Kottayam; Sur place; INR 450 000 - 650 000; Plein temps

Résumé du poste

IRISH EXPERT LLP in Kerala is seeking an experienced immigration adviser to provide expert guidance to clients on visa options and the immigration process. You will counsel clients over the phone, email, and in person, ensuring compliance and accurate documentation.

You will stay updated on changes in immigration laws across countries, manage client records in CRM, and communicate clearly in English and the local language. A Bachelor's degree and 3+ years' experience are required.

Qualifications

• Bachelor's degree is required.
• 3+ years of relevant experience preferred.
• Excellent English and regional language communication.
• Proficiency with CRM systems and data management.

Responsabilités

• Counsel clients and their enquiries about immigration products and services via phone, email, and in person.
• Provide expert advice on visa options, eligibility, and potential challenges.
• Collect documents from clients and ensure accuracy and completeness.
• Follow up with clients on payments and deadlines.
• Stay informed about changes in immigration laws, policies, and procedures.
• Maintain accurate records of client interactions and immigration processes.
• Generate reports on case statuses and compliance metrics.

Connaissances

Client service

Communication skills

Interpersonal skills

Attention to detail

Analytical thinking

CRM software

Formation

Bachelor's degree

Outils

CRM software

Description du poste

Responsible for providing expert advice and assistance to clients and their enquiries selling Immigration products & services. This role involves staying abreast on immigration rues and regulations various countries, guiding clients through immigration process, and ensuring compliance with relevant regulations.

Specific responsibilities:

• Responsible for counselling the clients, and their enquiries selling Immigration products & services, over the phone, through email & in person.
• Provide expert advice on available visa options, eligibility criteria, and potential challenges.
• Collect basic documents from clients and ensure accuracy and completeness of the same.
• Follow up on clients on payments.
• Stay informed about changes in immigration laws, policies, and procedures.
• Address client inquiries, and concerns, and provide updates throughout the immigration process.
• Identify and address challenges or issues that may arise during the immigration process. Work with clients to develop solutions and mitigate potential obstacles.
• Maintain accurate and up-to-date records/trackers of client interactions, immigration process, and outcomes.
• Generate reports on the status of immigration cases and compliance metrics.
• Educate clients on immigration policies, procedures, and potential changes affecting their applications.
• Any other additional responsibilities as and when required.

KEY SELECTION CRITERIA

Qualification

• Bachelor’s degree in any stream

Experience

• 3+ years in the relevant area
• Strong attention to detail.
• Excellent communication and interpersonal skills.
• Analytical and critical thinking abilities.
• Proficiency with CRM systems and other relevant software.
• Excellent written and oral communication skills in English and Regional language.