Area Service Engineer

DHR Holding India; Kolkata District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Beckman Coulter Diagnostics is seeking an Area Service Engineer to deliver remote customer support across Hyderabad and beyond. The role focuses on installing and maintaining diagnostic instruments and training users to ensure optimal performance.

You will manage preventive maintenance, coordinate with service teams, and leverage CRM tools to track issues, escalations, and resolutions, driving high-quality service delivery globally.

Qualifications

• Must be an Engineering Graduate with B.E./B.Tech. Degree.
• Should have a minimum working experience of 5 to 8 years in the relevant field with exposure in customer services (Technical) in the IVD industry.
• Should have advance Technical Competency in one of the Product lines in IVD product and be able to drive corrective and preventive actions based on customer feedback.

Responsibilities

• Install and maintain instruments and provide basic operation training during installation.
• Ensure preventive maintenance planning and MOD are performed in a timely manner.
• Maintain excellent customer relationships and support service delivery across assigned accounts.

Skills

Engineering Graduate

5-8 years experience

IVD industry knowledge

Troubleshooting skills

CRM software usage

Education

B.E./B.Tech. Degree

Tools

CRM software

Job description

Job Summary

Area Service Engineer for Beckman Coulter Diagnostics is responsible for delivering customer support in terms of technical service at Hyderabad, Telangana. This position is part of the Service department located at Hyderabad and will be indicated as a fully Remote position providing service support to our esteemed clients aligned with our vision of delivering healthcare to patients across the globe. You will be a part of the Service Team and report to the State Service Manager -APT region responsible for client support across the state. If you thrive in a fast-paced, competitive, collaborative, and high-performing role and want to work to build a world-class Service organization-read on.

Responsibilities

• Install, maintaining the instruments and Providing Basic Operation Training during Installation to Provide effective product and customer support.
• Ensures Preventive Maintenance planning (PM), MOD are performed in timely manner
• Seeks timely support for difficult product issues avoiding unnecessary down time, Maintain recommended Spare Parts for all product Range and Maintain excellent customer relationship, specifically with his/her directly assigned accounts by adhering to field service policies procedures and standards.

Essential requirements

• Must be an Engineering Graduate with B.E./B.Tech. Degree
• Should have a minimum working experience of 5 to 8 years in the relevant field with exposure in customer services (Technical) in the IVD industry.
• Should have advance Technical Competency in one of the Product lines in IVD product. Should have adequate skills to consultatively help & support technical troubleshooting along with other functions. And able to drive corrective and preventive actions to improve service delivery based on customer feedback.

Plus / preferred qualifications

• Technical field services of IVD products (hardware & SW) with advance Technical Skills in one product line in IVD
• Generating Service Revenue
• Usage of Customer Relationship Management (CRM) SW based for Call Handling & Closure in System

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.