Service Engineer

DSS Imagetech Pvt Ltd.; New Delhi; On-site; INR 350,000 - 500,000; Full time

Job summary

DSS Imagetech Pvt Ltd in Delhi seeks a Field Service Engineer to verify the proper functioning and quality control of laboratory equipment. The role requires extensive travel and delivering exceptional technical support, including application, troubleshooting, testing, and repairing issues.

The candidate will handle on-site troubleshooting, preventative maintenance, and assist customers with regulatory and verification requirements. Strong communication and independent work skills are essential.

Qualifications

• Good written and verbal communication skills.
• Willingness to travel extensively.
• Ability to work independently, as well as with cross-functional teams.

Responsibilities

• Test reagents in customer laboratories on diagnostic instrumentation and verify proper functioning.
• Hands-on maintenance and servicing of laboratory equipment (PCR, RT PCR machines, Centrifuges, Vortex machines).
• Provide on-site troubleshooting, repair, and preventative maintenance.
• Assist customers with regulatory and verification requirements.
• Communicate with customers to assess needs and provide solutions.
• Maintain accurate records of service activities and parts usage.
• Follow safety guidelines and procedures when working on equipment.

Skills

Communication skills

Willingness to travel

Independent work

Education

ITI/Diploma in Electronics

B.Tech. Electronics

Tools

CRM software

Google

Microsoft Office

Job description

Company: DSS Imagetech Pvt Ltd

Position Title: Field Service Engineer

Base Location: Delhi

Primary Role:

As a Field Service Engineer, the person will be responsible for verifying proper functioning and quality control of the laboratory equipment. This position requires travelling and providing exceptional technical support to customers including application, troubleshooting, testing, and repairing issues.

Job Description:

• Recognise and communicate product issues, complaints, improvements, and resolutions.
• Test reagents in customer laboratories on new and existing diagnostic instrumentation.
• Hands-on experience with maintenance and servicing of laboratory equipment. (PCR, RT PCR machine, Centrifuges, Vortex machine, etc.)
• Provide on-site troubleshooting, repair, and preventative maintenance.
• Assist customers with meeting their regulatory and verification requirements.
• Communicate with customers to assess their needs and provide solutions.
• Maintain accurate records of service activities and parts usage.
• Follow safety guidelines and procedures when working on equipment.

Job Specification:

• Good proven written and verbal communication skills
• Willingness to travel extensively.
• Ability to work independently, as well as with cross-functional teams.

Qualification:

• ITI/Diploma in Electronics or
• B.Tech. Electronics.

Experience:

• 2-5 years
• Experience with laboratory equipment will be preferred.

Skills Required

• Preferably from a Life-Sciences background
• Good Knowledge of the domain.
• Proficient in Google, Microsoft Office Suite, and CRM software.