Application Service Engineer

Siemens; Gurugram District; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Siemens in Gurgaon is seeking an Application Service Engineer In-Vitro Diagnostics (IVD) to deliver expert application support for clinical chemistry, immunoassay, hematology and laboratory automation platforms.

You will lead instrument installation, assay implementation, and go-live support; perform method validation, correlation and precision studies; provide troubleshooting and customer training; and collaborate with global service teams to resolve complex technical issues.

Qualifications

• M.Sc. in Biochemistry/Life Sciences, etc. preferred.
• PhD adds advantage for advanced roles.
• Minimum 5 years in Diagnostics/IVD with Application Support/Technical Services.

Responsibilities

• Provide application support for Clinical Chemistry, Immunoassay, Hematology, and automation platforms.
• Conduct instrument installation, assay implementation, and go-live support.
• Perform method validation, correlation studies, precision studies, and reference interval verification.
• Support troubleshooting of assay, calibration, quality control, and workflow issues.
• Collaborate with service engineers and global support teams to resolve complex issues.
• Deliver application training to laboratory personnel and service engineers.
• Support assay optimization and customer adoption initiatives.
• Engage with laboratory leadership for scientific discussions.

Skills

Clinical Chemistry

Immunoassay

Hematology

Laboratory Automation

Education

MSc in Biochemistry/Life Sciences/related fields

PhD (advantage)

Job description

Position:

Application Service Engineer In-Vitro Diagnostics (IVD)

Department:

Applications / Customer Support

Location:

Gurgaon

Experience:

Minimum 5 years in the Diagnostics/IVD industry, including at least 5 years in Application Support, Technical Services, Customer Training, or Clinical Applications role with a reputed MNC.

Qualification:

M.Sc. (Biochemistry, Biotechnology, Microbiology, Life Sciences, Chemistry, Zoology) preferred; Phd. will be an added advantage.

Role Profile:

-

Key Responsibilities:

• Provide application support for Clinical Chemistry, Immunoassay, Hematology, and automation platforms.
• Conduct instrument installation, assay implementation, and customer go-live support.
• Perform method validation, correlation studies, precision studies, reference interval verification, and assay performance evaluations.
• Support customers with troubleshooting of assay, calibration, quality control, and workflow-related issues.
• Collaborate with service engineers and global support teams to resolve complex technical and application-related concerns.
• Deliver application training to laboratory personnel, application teams, and service engineers.
• Support assay optimization, menu expansion, and customer adoption initiatives.
• Conduct scientific discussions with laboratory directors, pathologists, biochemists, and key stakeholders.
• Assist in preparing technical documentation, application guides, FAQs, validation protocols, and troubleshooting materials.
• Support customer evaluations, demonstrations, and proof-of-concept studies.
• Participate in workshops, CMEs, scientific meetings, customer review meetings (CRMs), and KOL engagement activities.
• Monitor customer performance indicators and provide proactive recommendations for workflow improvements.
• Ensure compliance with quality standards, regulatory requirements, and company processes.
• Support escalation management, field corrective actions, and customer complaint investigations.
• Work closely with Sales, Product Management, Marketing, Service, and Regulatory teams to drive customer success.

Required Competencies

Technical Competencies

• Strong knowledge of Clinical Chemistry, Immunoassay, Hematology, and Laboratory Automation platforms.
• Thorough understanding of assay principles, calibration, quality control, troubleshooting, and performance verification.
• Knowledge of method validation guidelines and laboratory accreditation requirements.
• Familiarity with NABL, CAP, ISO 15189, CLSI guidelines, and regulatory requirements.
• Understanding of laboratory workflows and operational efficiency improvement.

Functional Competencies

• Strong analytical and problem‑solving capabilities.
• Ability to manage customer escalations and provide scientific solutions.
• Excellent presentation, training, and communication skills.
• Strong stakeholder management and customer engagement abilities.
• Capability to work effectively in a cross‑functional and matrix organization.
• Ability to influence and drive outcomes without direct authority.
• Customer‑centric mindset with a focus on service excellence. .