Application Tech Support Practitioner - French

Accenture; Gurugram District; On-site; INR 500,000 - 800,000; Full time

Job summary

Accenture in Gurugram District, Haryana is seeking an individual for a role in Service Desk Management. The position offers an opportunity to develop skills in a supportive environment, requiring beginner proficiency in Service Desk Management and a Bachelor’s Degree. Candidates should have at least 2 years of experience and advanced French language skills. Responsibilities include driving incident resolution and maintaining systems per service level agreements.

Qualifications

• Beginner proficiency in Service Desk Management.
• A minimum of 2 years of experience in relevant related skills.
• Advance French language skills.

Responsibilities

• Participate in discussions on work-related challenges.
• Drive incident and outage resolution with clear communication.
• Facilitate restoration of service efficiently.

Skills

Service Desk Management

Communication

Problem Solving

Customer Service

Time Management

Analytical Thinking

French Language

Education

Bachelor's Degree in relevant field

Job description

THE WORK

Discover the opportunity to contribute actively and independently while becoming a subject matter expert.

• You will participate in discussions and contribute solutions to work-related challenges, all within an environment that values your growth and expertise.
• This role will allow you to develop your skills in Service Desk Management in a supportive and engaging setting.
• We look forward to welcoming your enthusiasm and fresh ideas.
• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED

• Beginner proficiency in Service Desk Management.
• A minimum of 2 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.
• Advance French Language skills.
• Beginner proficiency in problem solving.
• Intermediate proficiency in communication.
• Beginner proficiency in customer service.
• Intermediate proficiency in time management.
• Beginner proficiency in analytical thinking.