RRN00016218 - Application Tech Support Practitioner - French

Accenture; India; On-site; INR 300,000 - 600,000; Full time

Job summary

Accenture India is seeking a motivated candidate to contribute to our Service Desk Management team. The role emphasizes independently becoming a subject matter expert, participating in discussions, and delivering solutions while aligning with growth opportunities.

You will ensure production systems remain available, drive incident resolution, and facilitate rapid restoration of services. The position supports disaster recovery and data retention practices within a collaborative environment.

Qualifications

• Bachelor's Degree in relevant field is required or equivalent experience.
• Beginner to intermediate proficiency in Service Desk Management.
• Additional points for French language skills mentioned in posting.

Responsibilities

• Ensure production systems are available and operating according to defined SLAs.
• Drive incident and outage resolution with clear communication throughout the process.
• Facilitate restoration of service to production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard continuity and data retention practices.

Skills

Service Desk Management

Problem solving

Communication

Customer service

Time management

Analytical thinking

Education

Bachelor's Degree in relevant field

Job description

THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and contribute solutions to work-related challenges, all within an environment that values your growth and expertise. This role will allow you to develop your skills in Service Desk Management in a supportive and engaging setting. We look forward to welcoming your enthusiasm and fresh ideas.Ensure production systems are available and operating according to defined service level agreements.Drive incident and outage resolution and maintain clear communication throughout the process.Facilitate the restoration of service to the production environment efficiently and effectively.Establish and maintain disaster recovery procedures to safeguard operational continuity.Maintain data retention practices in alignment with organizational policies.HERE'S WHAT YOU WILL NEED:Beginner proficiency in Service Desk Management.A minimum of 2 of experience in relevant related skills.Bachelor's Degree in relevant field of studies.Advance French Language skillsBONUS POINTS IF YOU HAVE:Beginner proficiency in problem solving.Intermediate proficiency in communication.Beginner proficiency in customer service.Intermediate proficiency in time management.Beginner proficiency in analytical thinking.

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