RRN00016220 - Application Tech Support Practitioner - French

Accenture; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Accenture is looking for candidates for a position focused on Service Desk Management. The role involves ensuring operational systems meet service level agreements and driving incident resolutions effectively. The ideal candidate will have at least 2 years of relevant experience and a Bachelor's Degree. Proficiency in French is a key requirement for this role.

This role promotes personal growth and teamwork in an engaging work environment, where fresh ideas are encouraged.

Qualifications

• A minimum of 2 years of experience in relevant related skills.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies.

Skills

Beginner proficiency in Service Desk Management

Advance French Language skills

Education

Bachelor's Degree in relevant field of studies

Job description

THE WORK

Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and contribute solutions to work-related challenges, all within an environment that values your growth and expertise. This role will allow you to develop your skills in Service Desk Management in a supportive and engaging setting. We look forward to welcoming your enthusiasm and fresh ideas.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies.

Qualifications

• Beginner proficiency in Service Desk Management.
• A minimum of 2 years of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.
• Advance French Language skills.

Bonus Points If You Have

• Beginner proficiency in problem solving.
• Intermediate proficiency in communication.
• Beginner proficiency in customer service.
• Intermediate proficiency in time management.
• Beginner proficiency in analytical thinking.

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