Application Tech Support Practitioner - b.c.jafanya

Accenture; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in Bengaluru, India is seeking a Service Desk professional to independently contribute as a Subject Matter Expert and actively discuss solutions for work-related challenges. You will engage across multiple IT operations areas to ensure continuous service and effective communication with stakeholders.

The role requires beginner to intermediate skills in service desk management, with at least 1 year of related experience and a Bachelor's degree.

Qualifications

• Beginner proficiency in Service Desk Management.
• A minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating as defined in Service Level Agreements.
• Drive incident and outage resolution and communication.
• Facilitate restoration of service to the production environment.
• Establish disaster recovery procedures and maintain data retention practices.

Skills

Service Desk Management

Incident Management

Problem Management

Customer Service

Communication Skills

Technical Troubleshooting

Education

Bachelor's Degree

Job description

THE WORK: Join us in creating a vibrant environment where your contributions will shine! You will have the opportunity to perform independently and become a Subject Matter Expert while actively participating in discussions and contributing to solutions for work-related challenges. Your passion for Service Desk Management will be at the forefront as you engage with various aspects of our operations. We are excited to see how you can make a difference in our organization!

• Ensure production systems are available and operating as defined in Service Level Agreements.
• Drive incident and outage resolution and communication.
• Facilitate restoration of service to the production environment.
• Establish disaster recovery procedures and maintain data retention practices.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• A minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in Incident Management.
• Intermediate proficiency in Problem Management.
• Advanced proficiency in Customer Service.
• Expert proficiency in Communication Skills.
• Master proficiency in Technical Troubleshooting.

Qualification