RRN00014317 - Infra Tech Support Practitioner - French

Accenture in India; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture in India is seeking a Service Desk professional who can contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and help provide solutions to work-related challenges in a supportive, dynamic environment.

You will ensure production systems are available and operating according to defined SLAs, drive incident and outage resolution with clear communication, and restore services efficiently.

Qualifications

• Beginner proficiency in Service Desk Management.
• Advanced proficiency in French Language.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies and standards.

Skills

Service Desk Management

French (Advanced)

Relevant experience

Education

Bachelor's Degree

Job description

THE WORK:

Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and help provide solutions to work-related challenges. This role embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and dynamic environment. Join us and be part of a journey where your contributions truly matter.

Ensure production systems are available and operating according to defined Service Level Agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment efficiently and effectively.

Establish and maintain disaster recovery procedures to safeguard critical operations.

Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.


• Advanced proficiency in French Language.


• A minimum of 1 of experience in relevant related skills.


• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.


• Beginner communication skills.


• Intermediate analytical thinking.


• Beginner customer service orientation.


• Intermediate adaptability.