Infra Tech Support Practitioner - French

Accenture; Gurugram District; On-site; INR 400,000 - 600,000; Full time

Job summary

Accenture is seeking a dedicated professional to join our team as a Service Desk Management specialist. This role offers an opportunity to contribute actively, ensure system availability, and resolve incidents effectively. We value your input and invite you to be part of a dynamic environment where your contributions matter.

The ideal candidate will possess a Bachelor's degree, beginner proficiency in Service Desk Management, and advanced proficiency in the French language, along with at least 1 year of relevant experience.

Qualifications

• Beginner proficiency in Service Desk Management.
• A minimum of 1 year of experience in relevant related skills.

Responsibilities

• Participate in team discussions and provide solutions to work-related challenges.
• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies and standards.

Skills

Service Desk Management

Advanced French Language

Problem Solving

Analytical Thinking

Customer Service Orientation

Adaptability

Education

Bachelor's Degree in a relevant field

Job description

THE WORK:

Discover the opportunity to contribute actively and independently while becoming a subject matter expert.

• You will participate in team discussions and help provide solutions to work-related challenges.
• This role embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and dynamic environment.
• Join us and be part of a journey where your contributions truly matter.
• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Advanced proficiency in French Language.
• A minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in a relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.
• Beginner communication skills.
• Intermediate analytical thinking.
• Beginner customer service orientation.
• Intermediate adaptability.