Help Desk Staff

Info Care Digital System; Dadri; On-site; INR 180,000 - 300,000; Full time

Job summary

Info Care Digital System in India is seeking a Customer Support/Technical Support executive to assist customers by phone, email, or chat, troubleshooting issues and providing timely resolutions.

The role requires documenting interactions, collaborating with internal teams, and maintaining product knowledge to keep up with new technologies and trends.

Responsibilities

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues in a timely and professional manner.
• Document customer interactions and resolutions in a thorough and accurate manner.
• Collaborate with internal teams to resolve customer complaints and concerns.
• Develop and maintain a strong understanding of our products and services.
• Continuously improve knowledge and skills to stay current with new technologies and trends.

Job description

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues in a timely and professional manner.
• Document customer interactions and resolutions in a thorough and accurate manner.
• Collaborate with internal teams to resolve customer complaints and concerns.
• Develop and maintain a strong understanding of our products and services.
• Continuously improve knowledge and skills to stay current with new technologies and trends.