0000000007 - Application Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 300,000 - 550,000; Full time

Job summary

Accenture in India is seeking a role focused on building knowledge and supporting the team while solving problems in Service Desk Management. The position emphasizes collaboration and delivering reliable IT services in line with SLAs.

You will handle production systems, manage incidents, restore services efficiently, and help safeguard operations through disaster recovery and data retention practices.

Qualifications

• Intermediate proficiency in Service Desk Management.
• Prior experience in relevant related skills is advantageous.
• Bachelor's Degree in a relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Implement and uphold data retention practices to ensure compliance and reliability.

Skills

Service Desk Management

Education

Bachelor's Degree

Job description

THE WORK: Discover the opportunity to build knowledge and support the team while participating in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in creating a positive impact and growing your skills in an encouraging setting.

Ensure production systems are available and operating according to defined service level agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment efficiently and effectively.

Establish and maintain disaster recovery procedures to safeguard critical operations.

Implement and uphold data retention practices to ensure compliance and reliability.

HERE\'S WHAT YOU WILL NEED:

• Intermediate proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor\'s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in conflict resolution.
• Intermediate proficiency in customer service.
• Advanced proficiency in communication skills.
• Intermediate proficiency in time management.
• Beginner proficiency in analytical thinking.