Video Safety Quality & Training Architect

TikTok; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

TikTok seeks a Quality & Training Specialist in Dublin to ensure safety policies are applied accurately at scale. You will monitor audits, interpret complex guidelines, and drive consistency across global teams, including calibrations with BPO partners.

English is the working language; Swedish fluency is essential for local content stakeholders. You will lead or support training, leverage AI tools to reduce manual tasks, and prepare regular reports on policy gaps and performance metrics,

Qualifications

• Experience auditing moderation with data protection compliance.
• Strong RCA capability and trend analysis for quality improvements.
• Ability to interpret complex policies quickly and accurately.
• Lead calibration sessions across multiple moderation teams.
• Proficient in data visualization and QA tooling usage.
• Experience applying AI to streamline workflows.

Responsibilities

• Quality Assurance & Auditing: conduct regular audits of moderation against standards.
• Data Analysis & RCA: analyze issues and perform root cause analysis.
• Policy Interpretation & Curation: provide expert judgments on complex cases.
• Calibration & Collaboration: run calibration sessions with cross-functional partners.
• Operational Oversight & Escalation: manage edge cases promptly and escalate where needed.
• Technical Reporting & AI Utilization: produce weekly/monthly reports with insights.
• Training & Policy Cascade: rollout training for policy updates, especially for BPO staff.

Skills

Quality Assurance

Root Cause Analysis

Data Analysis

Policy Interpretation

Cross-Functional Communication

AI Utilization

English fluency

Swedish fluency

Job description

TikTok seeks a Quality & Training Specialist in Dublin to ensure safety policies are applied accurately at scale. You will monitor audits, interpret complex guidelines, and drive consistency across global teams, including calibrations with BPO partners.

English is the working language; Swedish fluency is essential for local content stakeholders. You will lead or support training, leverage AI tools to reduce manual tasks, and prepare regular reports on policy gaps and performance metrics,